Business Center Administrator - Kearny Mesa

YMCA of San Diego County•San Diego, CA

1d•Onsite

About The Position

The Business Center Administrator supports both financial operations and customer service functions by overseeing accounts receivable, payment processing, and collections while maintaining compliance with organizational standards. This role manages participant communications, scholarship processing, and waitlist coordination, prepares timely and accurate reports, and collaborates closely with branch teams to promote operational efficiency and participant satisfaction.

Requirements

Associate's degree in Accounting, Business Administration or related field OR 2+ years' of relevant experience in accounts receivable and administration required
A minimum of 2 years' of experience in accounts receivable, billing, or financial operations required
Familiarity with online calendaring and cloud systems
Proficiency in clear and concise correspondence composition
Must possess exceptional interpersonal skills, public relations, and communication skills
Knowledge of document preparation, editing, layout and proofreading essential
Licensing, state law and our government funders require that staff within YMCA of San Diego County be fingerprinted, prior to reporting to work, and include subsequent arrest notifications
CPR/AED, and First Aid Certification, must include Adult and Child/Infant, obtained within 30 days of hire and must be from one of the following certifying organizations: American Red Cross, American Heart Association, American Safety & Health Institute

Responsibilities

Respond to and resolve support inquiries promptly and professionally, ensuring a high level of customer satisfaction
Manage accounts receivable functions, including invoicing, payment processing, refunds, charge back responses, collections, and reconciliation activities
Monitor outstanding balances and enforce registration or membership consequences for non-payment in accordance with organizational policy
Process and track scholarship applications accurately, ensuring compliance with established guidelines
Prepare, maintain, and submit accurate financial and operational reports to leadership within required time frames
Manage and maintain program waitlists, ensuring timely communication and accurate participant records
Conduct regular audits to verify data accuracy, integrity, and policy compliance
Communicate effectively with participants and families, including those enrolled in alternative payment programs, and coordinate with third-party agencies as needed
Ensure compliance with all regulatory and organizational requirements by maintaining thorough and accurate documentation for each site
Collaborate with branch teams to communicate updates to policies, procedures, and operational practices
Other duties as assigned