Business Capability Owner

TD Bank • New York, NY

10h

About The Position

Preferred Qualifications: Global Payment and Deposit Solutions (GPDS) builds and transforms the operating model and infrastructure capabilities that support the Payments and Deposit Services of TD Securities. Our mission is ‘To Deliver World Class Service’ to all internal and external clients as we place a focus on people, processes, and controls. To achieve this, we need great people that are innovative, customer-focused and have a continuous improvement mindset along with strong knowledge of payments and deposits. GPDS is a rapidly evolving and dynamic team and for highly motivated professionals looking to make an impact. We are looking for individuals who will help us shape the Future of Payments for TD and continue to build TD's presence and influence within the industry. We are responsible for the delivery of TD's Payment Modernization Program including regulatory, cybersecurity, payment products, SWIFT, and Correspondent Banking Services related projects for TD's global footprint. Our projects are designed to deliver the future of payments, including innovative business services, data models, and best in class technology infrastructures that support over $5 Trillion (and rapidly growing) worth of payments daily. Position Overview: This position is for a Business Capability Owner Delegate in our Payment and Deposits Solutions team and requires subject matter expertise in payment & deposits product domains and substantial knowledge in product capability ownership. The candidate will be responsible for specialized product development of payment and deposits capabilities using Agile/Scrum methodologies. This will be accomplished by integrating knowledge of how Payments and Deposits functions deliver outcomes for multiple business areas at leading financial institutions. The role involves interpreting business challenges, recommending development opportunities, leading cross-functional projects, and developing new solutions. Effective communication, stakeholder management, and ability to build alignment with senior management are essential.

Requirements

• Undergraduate degree required.
• 7+ years relevant experience.
• 3+ years in Project Management, Product Owner, Testing Practices, and/or Agile delivery experience.
• Substantial knowledge of SWIFT messages, ISO20022, MX and MT formats.
• Deep understanding of payment systems and methods such as Canada Lynx, US CHIPS, and FedWire, etc.
• Knowledge of non-wire payment methods like drafts and checks.
• Familiarity with regulatory reporting such as EFTR Fintrac, sanction screening, fraud detection, anti-money laundering (AML), compliance reporting.
• Understanding of deposit sub-ledger capabilities (like account management, transaction posting, multi-currency handling, interest calculations, liquidity management, controls, and reporting) to drive/ support deposits transformation, an asset.
• Familiarity with various accounts (Nostro, Vostro, Corporate Customer), and integration of payments services with correspondent account processing, an asset.
• Understanding of the interaction between payments and deposits operating models and how these serve client needs and use cases.
• Experience with payment data, canonical models, and payment data mapping.
• Ability to create and document Target Operating Models (TOMs) and define how opportunities and challenges will be delivered through these TOMs.

Nice To Haves

• Certifications such as PMP, Agile Certified Practitioner, or Scrum Product Owner (CSPO) are assets.
• Proficient in MS Office and collaboration tools like Jira and Confluence.
• Consulting and / or strategy experience preferred, demonstrating problem-solving, analytical thinking, and effective stakeholder management.
• Tier 1 bank or financial institution experience preferred.
• Strong oral and written communication skills.
• Ability to work collaboratively and independently, exercising sound judgment.
• Skilled in data analysis and capable of thriving in ambiguous situations.
• Demonstrated storytelling skills and documentation skills.

Responsibilities

• Product & Capability Ownership: · Lead and integrate cross-functional understanding of Payments & Deposits Products, including the Strategy, defining Product Vision, Business Capability Maps, and Business Outcomes Roadmaps tied to business goals.
• Monitor the regulatory environment, understand emerging industry mandates, and ensure these are incorporated into Product Strategies, considering impact to business stakeholders and customers.
• Explore new product capabilities, develop business cases for product requests and confirm product initiative scope to be shared across impacted stakeholders.
• Identify, document, and validate current state processes and support stakeholders to design the desired future state target operating model (TOM); provide recommendations and/or direction based on the end-to-end customer experience when making decisions.
• Lead, analyze, document, and manage requirements with stakeholders by applying a variety of techniques to probe, elicit, challenge, understand, and gain consensus on requirements.
• Prioritize requirements based on inputs from Business Stakeholders & understanding of broader Roadmap priorities for business outcomes.
• Empowered to make delivery decisions and assess/mitigate/manage risks.
• Manage end-to-end traceability from business goals to business rules and features, epics, user stories, and test cases.
• Drive the team to plan and execute regular Business Stakeholder Demos for completed product increments to demonstrate progress and gather feedback; includes compiling and sharing of team performance metrics.
• Plan for people & process changes, coordinate with impacted stakeholders, and execute change plans (i.e., documentation, socialization, communications, training).
• Modern Way of Working: · Employ Agile, Product Owner mindset, Shift Left testing methodologies and best practices utilizing collaborative tools like Jira, JTMF, and Confluence to ensure projects progress in the right direction.
• Keep current on emerging trends, tools, and techniques to improve product development and delivery, including best practices from Design Thinking and Lean Startup methodologies.
• Contribute to a culture of innovation, actively seeking ways to enhance capability and performance efficiency.
• Leadership: Stakeholder Management: · Build and maintain productive relationships with internal and external partners, acting as an ambassador for the business area and the bank.
• Effectively engage and update stakeholders, ensuring understanding of project timelines and strategic alignment with senior management.
• Influence senior stakeholders and guide team members in the area of expertise, managing expectations and collaborating across teams to achieve business objectives.
• Compile and communicate performance metrics to relevant stakeholders.
• Communication & Facilitation: · Convey complex concepts clearly, transforming information into compelling business narratives.
• Effectively communicate product changes and backlog priorities to stakeholders.
• Critical Thinking & Problem-Solving: · Utilize critical thinking and conflict resolution skills to address complex challenges.
• Recommend best practices for improving products, processes, or services.
• Solve intricate problems and develop innovative solutions through sophisticated analytical thinking.

Benefits

• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level