Business Capability Expert

Philips • Murrysville, PA

21h • Onsite

About The Position

Your role: Evaluating business processes to uncover opportunities for improving business capabilities, creating detailed business cases and strategic plans for enhancement. Contributing to the development, modification, and execution of organizational policies that impact operations and may influence the broader organization. Organizing workshops and cross‑functional meetings to ensure clear understanding and collaboration during capability implementation. Engaging Central Functions, Centers of Excellence (CoEs), and Local Process Owners/Experts to gather requirements that ensure business capability improvements align with organizational goals and objectives. Developing comprehensive end‑to-end capability roadmaps that ensure compliance with operational standards while optimizing value delivery, productivity, and profitable growth. Driving process improvements using process and value stream mapping to deliver efficient, customer‑centric processes that are intuitive and supportive of employee satisfaction. Facilitating transformation activities including System Change Requests, defining functional requirements, supporting release planning, and enabling alignment between SMEs/Users and IT (Product Owner and Architect). Supporting user story creation, UAT script development, dry‑run testing, user training materials, product quality (PQ) script creation, Non-Product Software System (NPSS) validation, and the development of metrics to track improvements, adoption, and process compliance. Supporting end‑to‑end system and process improvements by defining functional requirements, aligning SMEs/Users with IT, and guiding creation of user stories and acceptance scripts. Coordinating release planning, testing activities, and validation steps to ensure solutions meet business needs and quality expectations. Driving adoption and compliance by creating training materials, supporting PQ testing, and participating in NPSS validation efforts. Tracking metrics, monitor process usage, and helping the business assess improvement impact and adherence to defined workflows.

Requirements

• You’ve acquired 5+ years of experience in areas such as process change management and delivery or Business Transformation.
• Expertise in SAP, strongly preferred.
• Ability to facilitate process discussions with Subject Matter Experts, identify challenges in current workflows, and drive meaningful process improvements.
• Translate business needs into clear, actionable requirements, and you thrive in environments where you must be self-directed.
• You have a bachelor’s or master’s degree in business administration, Engineering or Information Technology or 9+ years of above-related experience.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You’re an excellent communicator and comfortable engaging with both peers and senior stakeholders, while building alignment and momentum across teams.

Nice To Haves

• Experience in healthcare with awareness of regulatory requirements relating to medical devices (preferred).

Responsibilities

• Evaluating business processes to uncover opportunities for improving business capabilities, creating detailed business cases and strategic plans for enhancement.
• Contributing to the development, modification, and execution of organizational policies that impact operations and may influence the broader organization.
• Organizing workshops and cross‑functional meetings to ensure clear understanding and collaboration during capability implementation.
• Engaging Central Functions, Centers of Excellence (CoEs), and Local Process Owners/Experts to gather requirements that ensure business capability improvements align with organizational goals and objectives.
• Developing comprehensive end‑to-end capability roadmaps that ensure compliance with operational standards while optimizing value delivery, productivity, and profitable growth.
• Driving process improvements using process and value stream mapping to deliver efficient, customer‑centric processes that are intuitive and supportive of employee satisfaction.
• Facilitating transformation activities including System Change Requests, defining functional requirements, supporting release planning, and enabling alignment between SMEs/Users and IT (Product Owner and Architect).
• Supporting user story creation, UAT script development, dry‑run testing, user training materials, product quality (PQ) script creation, Non-Product Software System (NPSS) validation, and the development of metrics to track improvements, adoption, and process compliance.
• Supporting end‑to-end system and process improvements by defining functional requirements, aligning SMEs/Users with IT, and guiding creation of user stories and acceptance scripts.
• Coordinating release planning, testing activities, and validation steps to ensure solutions meet business needs and quality expectations.
• Driving adoption and compliance by creating training materials, supporting PQ testing, and participating in NPSS validation efforts.
• Tracking metrics, monitor process usage, and helping the business assess improvement impact and adherence to defined workflows.

Benefits

• Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level