Business Capability Expert – IGTD Service (Colorado Springs, CO/Plymouth, MN)

Philips • Colorado Springs, CO

3d • $122,000 - $204,000

About The Position

As a Business Capability Expert within IGTD Service Operations, you will drive the optimization and continuity of end‑to‑end service capabilities with a strong focus on fulfillment and service execution. You will manage and improve service tooling and data (including ServiceMax and SAP), resolve operational issues, and support innovation initiatives such as remote service platforms. Your work enables scalable, compliant, and efficient service delivery across coronary, peripheral vascular, and cardiac solutions. You support the IGTD service and commercial organizations in realizing their strategic objectives by evaluating and improving service‑related business processes. You co‑create and deploy new capabilities across process, tools, people, and data within the end‑to‑end IGTD Service domain, working closely with Central Functions, CoEs, and Local Process Owners. You analyze operational and system data, correct issues, build business cases for improvements, lead cross‑functional workshops, and maintain a strong global stakeholder network across service, production, commercial teams, and regions.

Requirements

• 7+ years of international experience in the service domain, including installed base management, service contracts, fulfillment, recurring revenue models, spare parts, and remote/field service delivery.
• Experience in Healthcare, preferably within the medical device industry.
• Self‑starter with a strong sense of ownership, adaptability, and focus on impact.
• Communicate effectively and collaborate comfortably with global teams across time zones.
• Bachelor’s or Master’s degree in Business Administration, Engineering, Information Technology, or an equivalent field.
• Able to travel globally (up to 20%)
• Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position
• Hands‑on experience and strong IT affinity with ServiceMax, SAP, and service‑related platforms (Salesforce experience is a plus).
• Proven ability to manage system and data registration, resolve operational issues, and support end-to-end service processes.
• Experience with KPI monitoring and reporting, data management and analysis, regulatory compliance, and continuous improvement.
• Ability to work end-to-end across service, production, and commercial teams.
• Participation in innovation projects such as remote service platforms and integration of acquired companies into service infrastructure.
• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
• For this position, you must reside in or within commuting distance to Colorado Springs, CO or Plymouth, MN.

Nice To Haves

• Commercial experience

Responsibilities

• Drive the optimization and continuity of end‑to‑end service capabilities with a strong focus on fulfillment and service execution.
• Manage and improve service tooling and data (including ServiceMax and SAP)
• Resolve operational issues
• Support innovation initiatives such as remote service platforms
• Evaluate and improve service‑related business processes.
• Co‑create and deploy new capabilities across process, tools, people, and data within the end‑to‑end IGTD Service domain, working closely with Central Functions, CoEs, and Local Process Owners.
• Analyze operational and system data, correct issues, build business cases for improvements
• Lead cross‑functional workshops
• Maintain a strong global stakeholder network across service, production, commercial teams, and regions.

Benefits

• Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level