Business Banking & Treasury Operations Manager

Farmers Insurance Federal Credit Union•Torrance, CA

About The Position

About the Role Farmers Insurance Federal Credit Union (FIGFCU) is on an ambitious path—to grow to $5B in assets within five years and redefine what a modern, member‑centric credit union can be. Achieving this vision requires operational excellence, innovative thinking, and leaders who are ready to build the future. As the Business Banking & Treasury Operations Manager , you will play a pivotal role in shaping the operational engine that powers our business banking and treasury ecosystem. You’ll be the strategic architect behind the systems, processes, and controls that enable scalable growth, exceptional member experiences, and the expansion of our commercial deposit and treasury capabilities. This is more than an operations role—it’s an opportunity to help build a high‑impact business banking platform that strengthens our mission, accelerates our growth trajectory, and supports the financial well‑being of the members and communities we serve. Key Responsibilities Strategic Operational Leadership Serve as FIGFCU’s senior subject matter expert for business banking and treasury operations, ensuring our core systems and digital channels are aligned to support rapid growth and evolving member needs. Lead the operational strategy, development, and execution of treasury and cash management services, including: ACH origination and file processing Wire transfers and investigations Positive pay and fraud‑mitigation tools Sweep accounts and business account hierarchies Escrow and IOLTA account management Drive operational readiness for new business banking products and enhancements that support our $5B growth strategy. Operational Excellence & Scalability Build and refine scalable workflows, SOPs, and controls that support high‑volume, high‑complexity business banking operations. Establish operational KPIs and quality standards that ensure accuracy, efficiency, and a consistently exceptional member experience. Partner with digital banking teams to ensure seamless integration between front-end experiences and back-office capabilities. Risk, Compliance & Governance Ensure full compliance with regulatory requirements including Reg E, BSA/AML, NACHA, and escrow/IOLTA standards. Strengthen operational risk management through proactive assessments, control enhancements, and cross‑functional collaboration. Cross‑Functional Influence & Collaboration Act as a strategic partner to Product, IT, Digital Banking, Member Experience, and Business Banking teams. Support post‑digital conversion initiatives such as activity billing, account analysis, and advanced treasury features. Provide operational leadership for vendor evaluations, system enhancements, and enterprise‑level initiatives tied to growth and modernization. What You Bring Experience & Expertise 7+ years of experience in financial institution operations with deep expertise in business banking, treasury services, or commercial deposits. Strong working knowledge of core banking systems (Fiserv DNA strongly preferred). Demonstrated experience supporting digital delivery of treasury services (ACH, wires, RDC, positive pay). Strong understanding of business account structures, commercial deposit requirements, and escrow/IOLTA operations. Proven ability to translate strategic goals into operational frameworks and scalable processes. Leadership & Mindset A mission‑driven approach—you’re motivated by building something meaningful that strengthens member impact and organizational growth. A strategic thinker who sees the big picture and builds systems that scale. A collaborative leader who influences across teams with clarity, purpose, and accountability. A builder at heart—comfortable navigating ambiguity, solving complex problems, and creating structure where none exists. A member‑first mindset with a commitment to operational excellence and innovation.

Requirements

7+ years of experience in financial institution operations with deep expertise in business banking, treasury services, or commercial deposits.
Strong working knowledge of core banking systems (Fiserv DNA strongly preferred).
Demonstrated experience supporting digital delivery of treasury services (ACH, wires, RDC, positive pay).
Strong understanding of business account structures, commercial deposit requirements, and escrow/IOLTA operations.
Proven ability to translate strategic goals into operational frameworks and scalable processes.
A mission‑driven approach—you’re motivated by building something meaningful that strengthens member impact and organizational growth.
A strategic thinker who sees the big picture and builds systems that scale.
A collaborative leader who influences across teams with clarity, purpose, and accountability.
A builder at heart—comfortable navigating ambiguity, solving complex problems, and creating structure where none exists.
A member‑first mindset with a commitment to operational excellence and innovation.

Responsibilities

Serve as FIGFCU’s senior subject matter expert for business banking and treasury operations, ensuring our core systems and digital channels are aligned to support rapid growth and evolving member needs.
Lead the operational strategy, development, and execution of treasury and cash management services
Drive operational readiness for new business banking products and enhancements that support our $5B growth strategy.
Build and refine scalable workflows, SOPs, and controls that support high‑volume, high‑complexity business banking operations.
Establish operational KPIs and quality standards that ensure accuracy, efficiency, and a consistently exceptional member experience.
Partner with digital banking teams to ensure seamless integration between front-end experiences and back-office capabilities.
Ensure full compliance with regulatory requirements including Reg E, BSA/AML, NACHA, and escrow/IOLTA standards.
Strengthen operational risk management through proactive assessments, control enhancements, and cross‑functional collaboration.
Act as a strategic partner to Product, IT, Digital Banking, Member Experience, and Business Banking teams.
Support post‑digital conversion initiatives such as activity billing, account analysis, and advanced treasury features.
Provide operational leadership for vendor evaluations, system enhancements, and enterprise‑level initiatives tied to growth and modernization.