Business Banking Associate

Sovereign Bank•Oklahoma City, OK

14h

About The Position

Responsible for processing transactions accurately and efficiently in accordance with established policies and procedures. Delivers quality customer service by greeting and responding to customers promptly and courteously. Executes competent security procedures by being observant and informed about potential security risks.

Requirements

Capable of maintaining confidentiality
Ability to multi-task
Ability to operate related computer applications and business equipment including copy machine, coin and money counting machines and telephone.
Accuracy/good math skills
Strong interpersonal skills
Professional appearance.
High school diploma or equivalent
One year cash handling experience
Previous experience in customer service position

Nice To Haves

Bachelor's degree in Business Administration, Management, or related field, preferred.

Responsibilities

Promote and maintain positive relations with all contacts, customers and potential customers
Comply with all departmental and company policies and procedures
Process monetary transactions of retail and commercial customers (i.e. cashier’s checks, money orders, traveler’s cheques, savings bonds, Visa gift cards, etc.)
Maintain quality service to all customers by answering product and service questions; cross-selling related products and services and being courteous and responsive to all customers’ needs
Balance cash drawer to ensure accurate cash position
Perform bank opening and closing procedures as needed
Proactively seeks out and maintains knowledge of bank products and services
Perform, correct, balance and submit branch capture items/batches in accordance with established procedures and time frames
Resolve product or service problems in a timely manner by listening and verifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution or referring the complaint to the appropriate area; following up with the customer
Contribute to team effort and customer service by answering customer telephone calls in a timely and appropriate manner
Actively participates in the bank’s customer satisfaction survey telephone calls
Demonstrate knowledge of laws and regulations applicable to teller activities
Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered
May train new employees and answer co-worker questions
Completes quarterly regulatory training in a timely manner
Other duties as assigned