Business Associate - Mandan

First Community Credit Union • Mandan, ND

1d

About The Position

FCCU is the largest credit union in the region with over a billion dollars in assets. We are a growing family of employees who succeed both personally and professionally. We offer competitive total compensation, technical and leadership development, and opportunities for industry and community involvement.
As a credit union we are member owned. This allows us to invest in our members and the communities we serve. Through helping others achieve financial growth and giving back to our communities, you can truly fulfill the FCCU mission of Life is Better with Community.
Core Values-Strengthen Community by helping members grow and thrive.
Community-Our Communities define who we are "People Helping People."
Integrity-We will live and work with uncompromised integrity.
Passion-We will display passion in our work and service to our membership.
Growth-We believe that growing both as a Credit Union and professionally as employees is imperative to our long-term success.
Position Summary
The Business Associate supports FCCU's mission by assisting Agricultural and Commercial Loan Officers and ensuring smooth loan processing from start to finish. This role manages documentation, maintains accurate loan files, and provides excellent member service to create a seamless lending experience.
The position also focuses on building relationships and ensuring accuracy, compliance, and timely completion of loan files. Ideal candidates are detail‑oriented, adaptable, and committed to helping members in a fast‑paced environment.
We aim to meet members' financial needs with outstanding service. An approach reflected in how we support both our Loan Officers and our employees.
As a BA, you are goal-oriented and always learning and improving. You are a self-directed learner and have the ability to work with minimal supervision. You have strong analytical abilities and detail oriented. If this is you, you do not want to miss out on the opportunity to be part of the largest credit union in the region.

Requirements

• Hich school diploma or GED
• Strong administrative and clerical skills
• Excellent customer service
• Good typing and data entry skills
• Ability to operate a computer, telephone and other office equipment
• Competitive team player, with a positive attitude willing to learn and adapt to change
• Ability to communication, both written and verbal
• Detail-oriented and able to work in a fast-paced member service environment

Responsibilities

• Maintain and manage loan file and document status information and correspondence through the use of both systems generated and manually prepared reports, adhering to established follow-up procedures.
• Review loan documents for accuracy to ensure proper vesting, legal description, signatures and other relevant information is correct.
• Collect and process origination fee payments and ensure invoices associated with each loan are paid in a timely manner. Follow-up on file exceptions and perform monitoring of files for outstanding items such as final title policies and insurance.
• Close out, organize and complete loan files according to established guidelines. Perform imaging of all required documents.
• Communicate by phone, written or electronic communication with internal and external parties (e.g. internal lending staff, title companies, third party vendors, business partners, loan members, etc) as needed to accurately complete loan files within prescribed timeframes.
• Respond to member in-person and telephone inquiries, requests, and problems, taking ownership to resolve issues within given authority in a timely manner in accordance with member expectations and in compliance with operational and compliance procedures.
• Maintain the integrity of the member relationship management solution and sales program by accurately recording and tracking member encounters.

Benefits

• We provide a great benefits package that includes 11 paid federal holidays, 401k match, fully paid single medical, dental and vision and much more.
• While we know benefits are highly important, we also recognize and support the value of a family and work life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED