Business Associate, Oncology- PT Evenings

Yale New Haven Health•Bridgeport, CT

11h•Onsite

About The Position

Every employee at YNHHS is expected to understand and share in the organization's Vision, Mission, and Values, which include integrity, patient-centered care, respect, accountability, and compassion. At Bridgeport Hospital, the commitment is to provide quality medical care and treatment that is coordinated and patient-centered, striving to achieve benchmarks as a Patient Centered Medical Home. All employees are part of the patient's care team, contributing to promoting access, continuous, comprehensive care, and quality improvement. The Business Associate collaborates with the patient care team to achieve desired outcomes in Service Excellence, collaboration and teamwork, technical expertise, positive impact, and problem-solving. This role may also involve additional activities requested by the department or Manager to ensure safe, effective, and efficient facility operations. Patient and family centered care (PFCC) is demonstrated by working with patients and their families based on the four principles of PFCC: participation, dignity and respect, information sharing, and collaboration. This includes providing service excellence by creating a great "First Impression" through exemplary customer service skills for all customer groups, adhering to the "Is there anything else I can do for you?" and "Heal me, cause me no harm, treat me nicely" pledges, and promoting a positive work environment.

Requirements

High school diploma or equivalent
Minimum of 6 months work experience, preferably in a healthcare setting
Excellent communications, interpersonal, organizational skills
Ability to multitask and manage time effectively
Ability to read computer screens, forms and other documents and follow written and oral instructions
Ability to write clearly and legibly
Demonstrated competency with computers and keyboarding skills
Ability to work in a fast-paced, changing environment
Ability to respond to unpredictable, changing situations and needs (including clinical crises on the unit and otherwise stressful situations and interactions) with sound judgement and excellent customer relations skills
Possess the ability to maintain composure in stressful situations
Demonstrate a caring, positive attitude towards patients and families

Nice To Haves

Secretarial coursework preferred

Responsibilities

Create a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff and support department personnel, adhering to the "Is there anything else I can do for you?" customer service excellence pledge.
Interact with patients, families/friends, physicians and staff, in a helpful, courteous, pleasant and professional manner at all times, including while using the intercom.
Assure that information is communicated in a timely, sensitive and effective way; follow through on responses as appropriate.
Demonstrate sensitivity to the varying needs and communication styles of our culturally diverse patients, families and staff.
Exhibit proficient skill on all computer applications and telecommunication systems.
Maintain all medical records and other materials related to medical status and patient care, observing strict confidentiality within HIPAA regulations.
Receive, distribute, process, file and maintain all patients' medical records and other documents relating to medical status and patient care maintaining strict confidentiality at all times.
Exhibit behaviors demonstrating responsibility for creating a positive work environment and recommend reasonable solutions to address problems.
Ensure environment is always regulatory ready, regulatory compliant, including maintaining a clean, comfortable environment for patients, families, friends and coworkers.

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