Business Applications Systems Analyst I

RealCold • Polk City, FL

5d

About The Position

Established in 2022, RealCold was founded to address the unmet needs of the food cold chain sector. By combining high-growth strategic locations, state-of-the-art facilities, and exhaustive offerings that include traditional storage programs and diverse value-added services (including DTC), the company has positioned itself as a collaborative and integrated provider for food retailers, producers, and distributors. This mission is reinforced through its highly bespoke solutioning and customer-centric approach. The RealCold platform operates a national, omni-channel network, inclusive of traditional storage offerings, as well as comprehensive direct-to-consumer programs, which can reach the majority of U.S. consumers within 1- or 2-day ground service. Role Overview: As a Business Applications Systems Analyst I, the incumbent will function as a liaison between IT and users and have both business and technical expertise. The incumbent will provide technical support, documentation, and be responsible for small projects while translating business needs into simple technical solutions. In addition to troubleshooting everyday issues, they will gather requirements and maintain dashboards/reports that inform decision-making. This role will report within Operations IT and offers exposure to systems such as WMS and TMS.

Requirements

• Associate’s degree in information systems, computer science, business, or related field (or equivalent experience).
• Two years of related experience (internships, part-time work, coursework count towards this requirement).
• Basic technical literacy: Microsoft Office, browser navigation, and willingness to learn new tools.
• Familiarity with database concepts and basic SQL is a plus.
• Interest in data visualization and reporting; experience with Power BI preferred.
• Strong communication and problem-solving skills.
• Ability to manage tasks and follow through on assignments.
• Eagerness to learn and grow in systems analysis and BI.
• Able to work in short timeframe and under pressure
• Team spirit and autonomy
• Be passionate and engaged
• Strong communication skills, both oral and written
• Adaptability and interest in being part of a growing organization

Nice To Haves

• CompTIA A+
• Microsoft Power BI (DA-100), or similar.
• Familiarity with database concepts and basic SQL is a plus.
• Interest in data visualization and reporting; experience with Power BI preferred.

Responsibilities

• Reviews, analyzes, and evaluates user needs to create solutions that support overall business strategies.
• Provide first-line technical support for common software and basic networking issues; escalate complex problems to senior staff.
• Documents system requirements, defines scope and objectives, and create specifications that drive system, dashboard, and process development and implementation.
• Document processes and troubleshooting steps; maintain FAQs and knowledge-based articles.
• Support creation and maintenance of Power BI dashboards and reports (refresh data sources, run simple queries, format charts).
• Will be responsible for onboarding tasks (equipment setup, account provisioning).
• Work with vendors and internal partners under the direction of senior staff.
• Research low-cost/built-in analytics features and flag useful tools.
• Perform other duties as assigned (documentation, testing, data validation).

Benefits

• Comprehensive benefits package to include medical, dental, vision, HSA, FSA, Short- and Long-Term Disability, and Life Insurance
• Bonus potential
• 401(k) Match
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree