Business Applications Manager

KPA•Westminster, CO

17d•$150,000 - $170,000•Hybrid

About The Position

KPA is seeking an experienced and creative Business Applications Manager, to be the primary owner and architect for all revenue-related systems within the organization. Reporting directly to the Director of Revenue Operations, you will play a critical role in designing, implementing, and optimizing our Salesforce instance and its connected ecosystem (Outreach, ZoomInfo, LeanData, SalesHood, and more). Your overarching goal is to drive efficiency, scalability, and data integrity across KPA’s go-to-market tech stack. This role blends the responsibilities of a Business Applications Manager with that of a Revenue Systems Architect—requiring not only strong technical expertise in Salesforce and supporting platforms but also a strategic mindset to deliver on key business outcomes.

Requirements

Bachelor’s degree in Business, Information Systems, Computer Science, or a related field (or equivalent experience).
Salesforce Administrator Certification required; Advanced Admin or additional Salesforce certifications (e.g., CPQ Specialist, Sales Cloud Consultant, Platform App Builder) strongly preferred.
5+ years of Salesforce administration and configuration experience, including CPQ, and declarative development (Flows, Process Builder, custom objects/fields, validation rules).
Proven experience integrating Salesforce with revenue system tools (e.g., Outreach, ZoomInfo, LeanData, SalesHood, Netsuite) and other third-party applications.
Familiarity with data management best practices, including data hygiene, governance, and security protocols.
Prior experience managing a small team or acting as a “player-coach” with direct reports.
Track record of cross-functional collaboration and stakeholder management, including executive-level communication.
Demonstrated success in leading complex system projects from conception to launch, on time and within budget.
Strong organizational and project management skills, with the ability to handle multiple initiatives simultaneously.
Ability to translate business objectives into scalable technical solutions across the Salesforce platform and supporting tools.
Comfort using data analytics to drive decision-making, identify gaps, and recommend process enhancements.
Experience using or administering reporting and dashboard tools within Salesforce or BI platforms.
Excellent interpersonal and communication skills, both written and verbal.
Adept at problem-solving in a fast-paced environment; able to adapt to shifting priorities.
Strong customer-centric mindset, committed to delivering an exceptional user experience.

Responsibilities

Salesforce Ownership & Administration Serve as the primary system owner for Salesforce, overseeing platform architecture, governance, and administration.
Implement best practices for data integrity, user management, security, and system audits.
Act as the escalation point for complex technical or functional Salesforce issues.
Revenue Systems Architecture Design and maintain the integrations between Salesforce and other revenue-related tools (Outreach, ZoomInfo, LeanData, SalesHood, etc.).
Develop a cohesive system architecture that supports end-to-end lead-to-cash processes and ensures data flows seamlessly across the tech stack.
Collaborate with RevOps, Sales, Marketing, Finance, Implementation, Field Teams and Customer Success to align system capabilities with business requirements.
Project Management & Execution Scope, plan, and prioritize system enhancements and new technology initiatives based on ROI and strategic impact.
Drive project timelines, budget, and resource allocation in collaboration with cross-functional teams.
Lead implementation efforts, including vendor evaluations, internal stakeholder management, and execution of go-live plans.
Strategy & Process Optimization Act as an internal consultant to Sales, Marketing, and Customer Success leadership, translating their needs into scalable system solutions.
Continuously evaluate and refine go-to-market processes (e.g., lead routing, opportunity management, forecasting) within Salesforce and related tools.
Propose innovative solutions to improve pipeline visibility, drive revenue growth, and enhance the user experience.
Team Leadership & Stakeholder Collaboration Manage a small team of admins, analysts, or technical specialists, providing mentorship, guidance, and career development.
Partner closely with Revenue Operations, IT, and other functional teams to ensure alignment on data strategy, governance, and reporting.
Communicate effectively with stakeholders at all levels, providing regular updates on project statuses, system roadmaps, and KPIs.
Data Integrity & Reporting Establish and maintain data standards, validation rules, and processes to ensure high levels of data quality.
Oversee reporting frameworks in Salesforce, ensuring cross-functional teams have access to accurate dashboards and analytics.
Leverage data insights to drive informed decision-making across the organization.