Business Application Support Engineer - Intern

Genuine Parts Company•Birmingham, AL

7d•Onsite

About The Position

Business Application Support Engineer Intern Motion Industries, a leading industrial distribution company, is seeking a driven BA Support Engineer Intern to join our dynamic Business Applications Support team. This internship offers an incredible opportunity to gain hands-on experience in ITIL, IT service management, and application support—working alongside seasoned engineers who ensure seamless business operations every day. Jump in, gain real-world experience, and accelerate your IT career to new heights! This position will be based in Birmingham, AL. Interns will be onsite at the Birmingham headquarters.

Requirements

Working on a BS degree computer science, Information Technology, or a related field.
Interest in learning application support and IT service management practices.
Good problem-solving skills with a willingness to learn and adapt.
Strong communication skills.

Nice To Haves

Basic understanding or coursework related to IT, software applications, or supply chain processes is a plus.
Basic knowledge of scripting, SQL, or programming languages is a plus but not mandatory.

Responsibilities

Participate and gain understanding of application support processes.
Engage in stakeholder communication.
Identify and escalate technical bottlenecks to the appropriate teams.
Support the resolution of application incidents, working to meet service level agreements.
Use ITSM tools, such as ServiceNow.
Use GenAI tools to perform application/code troubleshooting, testing, and monitoring.
Assist with the creation and maintenance of user guides and support documentation.
Work on small enhancements or minor application fixes as part of learning exercises.
Use low/no code platforms to automate processes and standardize technology solutions.
Shadow and learn from senior support engineers in deploying, maintaining, and managing applications.