Business Analytics Lead - Pega Customer Decision Hub

PNC Bank • Pittsburgh, PA

12d • $98,000 - $168,000

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Analytics Lead within PNC's Marketing and Corporate Communications organization, you will be based in Pittsburgh, PA; Philadelphia, PA; Chicago, IL; Birmingham, AL; Atlanta, GA; Charlotte, NC; or Houston, TX . Other locations within the Marketing footprint may be available. This job entails working with Marketing Strategy to design PNC’s one-to-one customer decisioning approach to be built in Pega Customer Decision Hub (CDH). The ideal candidate has experience as a Pega Senior or Lead Decision Architect in Pega CDH 8 or higher. The responsibilities of this role will include but are not limited to: Understanding business needs and translate them into designing Actions and Treatments Understanding if strategies are needed to accomplish business needs Design and Build strategies, as well as defining how they are incorporated into the Pega Decision Framework via extension points Working with Technology partners on projects that intersect with business development in Pega CDH Understand how PNC’s one-to-on customer decisioning is integrated across channels leveraging Pega CDH PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Leads the analytics processes across multiple functions or business units leveraging an array of complex analytical tools to create data driven solutions. Serves as mentor to more junior employees. Consults with clients and mentors consultants on tool and strategy implementation and monitoring, statistical scoring, business intelligence, data quality, and analytical product / solution development. Determining the optimal analytic approach and supporting development, implementation and enhancements. Assists peers with guidance on analytic approaches related to more complex solutions. Conceptualizing, developing and continuously optimizing analytical solutions for business leadership to enable data driven decision making. Analyze results and make recommendations for key business partners and senior management or communicate conclusions from complex analytical solutions to a wide range of audiences. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience.
• Specific certifications are often required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• Analytical Thinking
• Business Intelligence (BI)
• Concept Development
• Data-Driven Decision Making
• Data Integration
• Market Research
• Performance Metrics
• Qualitative Research
• Strategic Planning
• Analytical Thinking
• Business Acumen
• Business Analytics
• Consulting
• Decision Making and Critical Thinking
• Effective Communications
• Emerging Technologies
• experience as a Pega Senior or Lead Decision Architect in Pega CDH 8 or higher

Responsibilities

• Understanding business needs and translate them into designing Actions and Treatments
• Understanding if strategies are needed to accomplish business needs
• Design and Build strategies, as well as defining how they are incorporated into the Pega Decision Framework via extension points
• Working with Technology partners on projects that intersect with business development in Pega CDH
• Understand how PNC’s one-to-on customer decisioning is integrated across channels leveraging Pega CDH
• Leads the analytics processes across multiple functions or business units leveraging an array of complex analytical tools to create data driven solutions.
• Serves as mentor to more junior employees.
• Consults with clients and mentors consultants on tool and strategy implementation and monitoring, statistical scoring, business intelligence, data quality, and analytical product / solution development.
• Determining the optimal analytic approach and supporting development, implementation and enhancements.
• Assists peers with guidance on analytic approaches related to more complex solutions.
• Conceptualizing, developing and continuously optimizing analytical solutions for business leadership to enable data driven decision making.
• Analyze results and make recommendations for key business partners and senior management or communicate conclusions from complex analytical solutions to a wide range of audiences.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards .

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level