Business Analyst, LTG

Diasorin•Austin, TX

8h•Remote

About The Position

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world. Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist." Why Join Diasorin? Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world. Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry. Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive. Join Our Team: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward. Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact! Job Scope The Business Process Analyst is responsible for driving operational (business, commercial, service) excellence within the LTG division by leveraging data-driven insights and process expertise, working closely with the Sr. Director of Global Business Operations. This role focuses on analyzing data from multiple sources, mapping and reviewing end-to-end workflows, and identifying opportunities to improve efficiency, quality, and the overall partner and customer experience. They will work with cross-functional stakeholders, the analyst translates business needs into measurable process enhancements, standardizes procedures, and supports continuous improvement initiatives through robust documentation and change management best practices. Open to Remote candidate with travel as needed to Austin, TX

Requirements

Bachelor's Degree Business, Operations, Data Analytics, or science-related field required or 3+ Years
Business process analysis, operations excellence, or related roles. required 3+ Years
Working with and maintaining medical device quality documentation required 3+ Years
With software tools used for analytics required 3+ Years
Experience working in life science, biopharma, and/or diagnostics preferred 3+ Years
With software validation requirements preferred 3+ Years
Ability to create technical content that is relatable to audiences of different skillsets. (High proficiency)
Proven ability to analyze data from multiple sources and translate insights into actionable recommendations. (High proficiency)
Hands-on experience with process mapping and documenting current/future states. (High proficiency)
Proficiency in Excel (advanced functions), data visualization tools (Power BI/Tableau/Salesforce), and process mapping tools (Visio/Miro). (High proficiency)
Strong communication skills & able to facilitate workshops and present findings to stakeholders at multiple levels. (High proficiency)
Highly organized with proven time management and prioritization skills (High proficiency)
Fluent in English (High proficiency)
Ability to work with and understand data in an ERP (e.g., SAP, Oracle) and Salesforce. (Medium proficiency)
Ability to collaborate with in multi-region/divisional environments (EMEA, APAC, US, LATAM). (Medium proficiency)

Nice To Haves

Certified All Source Analyst preferred or Six Sigma Green Belt Certification preferred

Responsibilities

Prepares data-driven presentations for partners to strengthen strategic relationships and ensure alignment with their needs
Build and maintain dashboards/reports (with approved company tools) to monitor KPIs for partners, specifically SLA adherence, cost-to-serve, on-time orders, etc.
Aggregate, cleanse, and analyze data from multiple sources (e.g., ERP, complaints, SalesForce, data warehouses, spreadsheets) to support the commercial business.
Conduct root-cause analyses using techniques such as Pareto, 5 Whys, Fishbone diagrams, and regression analysis to aid in decision-making for the LTG division.
Create and maintain process maps for current-state and future-state across the LTG division.
Facilitate workshops to document process pain points, handoffs, decision criteria, and system dependencies.
Contributes to and guides others on the ongoing development and governance of procedures needed for LTG (locally or Corporate), including revisions, additions, and retirements, to enable the division’s success as a key business unit of Diasorin
Partner with IT, QA and other teams to assess the feasibility of automation of the data and system enhancements for LTG and, as required, work on the documentation surrounding user stories, validation, and verification for the division.
Help to ensure LTG processes meet Diasorin group and Luminex relevant policies, regulatory requirements, and data governance standards.
Work to identify LTG business operational risks and propose mitigation plans.
Prepares data-driven presentations for partners to strengthen strategic relationships and ensure alignment with their needs.
Contributes to and guides others on the ongoing development and governance of procedures needed for LTG (locally or Corporate)
Responsible for revisions, additions, and retirements, to enable the division's success as a key business unit of Diasorin.
Other duties as assigned