Business Analyst

Flourish & Thrive Labs

About The Position

We're seeking a Solutions Analyst who can deeply understand how public health departments work and translate that understanding into technology solutions that actually fit their needs. This role is about more than gathering requirements. It's about immersing yourself in the workflows, challenges, and realities of public health practice, then figuring out how technology can make things better. This is a role for someone who naturally translates needs into action. You're the person who listens to a health department director describe their frustrations and can see the solution taking shape. You're the one who watches staff navigate a clunky process and immediately starts thinking about how it could work better. You take the messy, complex reality of public health operations and turn it into clear direction for a technical team to build against. If you've ever found yourself thinking "I know exactly what they need, I just need to explain it in a way the developers will understand," this role is for you. You'll work on our PH360 platform and various client initiatives, serving as the critical bridge between what health departments need and what our technical teams build. Your lived experience in governmental public health will help you ask the right questions, spot the real problems behind stated requests, and advocate for solutions that work in the real world. We're looking for someone who thinks holistically about problems, can synthesize input from multiple stakeholders, and isn't afraid to push back when a proposed solution doesn't quite fit. As a consulting firm, we value candidates who are passionate and eager to dive into the work. While this role focuses on solutions analysis, you may also contribute your unique talents to other firm initiatives. You'll be part of an Agile Release Train (ART) that follows SAFe principles. This means: Program Increment (PI) Planning: You'll participate in quarterly planning sessions, helping shape the roadmap based on your understanding of client needs Sprint Collaboration: You'll work in two-week sprints with daily standups, regular backlog refinement, and sprint retrospectives Cross-functional Teams: You'll collaborate closely with developers, architects, and QA analysts to ensure solutions meet the real need Continuous Discovery: You'll have ongoing conversations with clients and stakeholders to refine your understanding of their challenges

Requirements

2+ years working in governmental public health (local, state, federal, or tribal)
Demonstrated ability to understand complex systems and workflows
Strong facilitation and stakeholder engagement skills
Experience translating between technical and non-technical audiences
Self-motivated with strong initiative
Adaptability in dynamic environments
Comfort working with AI tools and large language models

Nice To Haves

Experience with agile methodologies and user story development
Familiarity with Salesforce or similar platforms
Background in process improvement or system implementation
Understanding of public health data systems and reporting requirements
Experience with discovery techniques (journey mapping, interviews, observation)

Responsibilities

Immerse yourself in client workflows to understand how public health staff actually do their work
Identify pain points, inefficiencies, and opportunities that clients may not have articulated
Synthesize input from multiple stakeholders into coherent solution recommendations
Translate complex public health processes into clear user stories and acceptance criteria
Lead discovery sessions and workshops with health department staff
Serve as the voice of the client within our technical teams
Develop process flows, documentation, and visual aids that communicate the "why" behind solutions
Challenge assumptions and push back when proposed solutions don't fit client realities