Business Analyst

Amdocs

5h • Onsite

About The Position

Amdocs helps the world's leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains -delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world. In one sentence Understand the business needs of the customer and assess the impact of those needs in order to communicate and implement the recommended efficient solutions.

Requirements

• Degree in Computer Science or Industrial Engineering & Management - Information System.
• Customer-facing experience - ability to communicate the Amdocs solution using various methods (presentations, demos, and so on).
• Wide knowledge of relevant products and E2E Business process.
• Knowledge of the telecom industry and Amdocs business processes (ETOM, ASOM).
• Experience in managing a team in cross-Amdocs domain solutions.

Responsibilities

• Reflect customer needs by assembling business documents and technical requirements.
• Advise customers based on product capabilities and methodologies, applying reuse where applicable.
• Design holistic and integrated high-level solutions that fit customers' business needs, production operability and budget.
• Participate in and/or lead formal and informal reviews with key partners, applying knowledge and experience while providing technical perspective and support.
• Communicate new details of new solutions and their impact on business processes to customers' business and IT personnel.
• Ensure that the customer understands the solution and receive responses to all open questions and action items.
• Support the customer during the scoping phase in a specific domain up through and including customer sign off (for example, COP process for various customer types and products, EPC lead for all product models and designs, etc.).
• Prepare solution-related documents and specifications.
• Configure the solution, followed by the creation, execution and maintenance of accurate and detailed test plans for applicable testing.
• Support the resolution of configuration/implementation-related issues if and when they arise.

Benefits

• We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!
• Be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development!
• You will have the opportunity to work in multinational environment for the global market leader in its field.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level