Business Analyst

University of Texas at Austin•Austin, TX

19d•$55,000•Hybrid

About The Position

This is a fixed term position that may end three years after the employee start date. Flexible work arrangements are available for this position, including the ability for infrequent remote work within US. This position provides a life/work balance with typically a 40-hour work week and travel limited to training (e.g., conferences/courses). Enterprise Technology is dedicated to supporting the mission of the University of Texas at Austin of unlocking potential and preparing future leaders of the state. Your skills will make a difference. You’ll be working for a university that is internationally recognized for research and the work you do will make a difference in the lives of our students, faculty and staff. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working for our campus. The University of Texas at Austin and Enterprise Technology provide an outstanding benefits package to our staff. Those benefits include: Competitive health benefits (Employee premiums covered at 100%, family premiums at 50%) Vision, Dental, Life, and Disability insurance options Paid vacation, sick leave, and holidays Teachers Retirement System of Texas (a defined benefit retirement plan) Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b) Flexible spending account options for medical and childcare expenses Training and conference opportunities Tuition assistance Athletic ticket discounts Access to UT Austin's libraries and museums Free rides on all UT Shuttle and Capital metro buses with staff ID card For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards Must be authorized to work in the United States on a full-time basis for any employer without sponsorship. This position requires you to maintain internet service and a mobile phone with voice and data plans to be used when required for work. This position will work directly with subject matter experts to identify opportunities for process improvement and facilitate the completion of documentation necessary to support Next Generation Network operations. In addition, this position will create and organize the documentation structure, create templates, and manage the periodic review and verification of all documents. This will frequently involve interacting with individuals in various departments and groups to provide a smooth transition of processes between partnering organizations. Facilitates training with subject matter experts and users on processes, policies and procedures.

Requirements

U.S. Citizen, resident, or officially recognized asylee - Applicant selected will be subject to government security investigation and must meet eligibility requirements for access to classified information at the level appropriate to the project requirements of the position.
2+ years working with cross functional teams delivering solutions
3+ years of creating training, documentation of processes, collecting and providing metrics and reports
Strong Communications and Conflict Resolution Skills
Track-record of creating processes and documentation
Demonstrated ability to gather, document, and analyze business requirements.
Excellent communication, presentation, and interpersonal skills, with the ability to bridge business and technical audiences.
Strong organizational skills with experience managing multiple priorities and deadlines.
Proficiency with Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams) and modern collaboration tools.
Equivalent combination of relevant education and experience may be substituted as appropriate.

Nice To Haves

Bachelor’s degree in Business Administration, Information Systems, Business Communications, or related fields.
Higher education work experience with large scale network operations and research customers
Experience with complex procurement processes, vendor contract management, and vendor engagement.
Strong analytical and problem-solving skills with attention to detail.

Responsibilities

Maintain continuous communication with cross-functional teams to ensure clarity, alignment, and progress throughout process lifecycles.
Track internal stakeholder input and ensure timely delivery of requirements and decisions to support agile documentation workflows.
Conduct process analyses to uncover inefficiencies and propose solutions.
Recommend scalable process improvements and automation opportunities that enhance service delivery and user experience across university departments.
Recommends changes in workflows and practices to maximize effectiveness and efficiencies in daily operations.
Responsible for interpreting and presenting technical details to functional experts and developers in a way that is meaningful to all audiences.
Develop reports, dashboards, and visualizations that provide insight into process adoption metrics and stakeholder engagement.
Driving university owned vehicles to job sites will be required for this position.
Maintain acceptable driver rating as established in Policy UTS157.
Perform other related functions as assigned.

Benefits

Competitive health benefits (Employee premiums covered at 100%, family premiums at 50%)
Vision, Dental, Life, and Disability insurance options
Paid vacation, sick leave, and holidays
Teachers Retirement System of Texas (a defined benefit retirement plan)
Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
Flexible spending account options for medical and childcare expenses
Training and conference opportunities
Tuition assistance
Athletic ticket discounts
Access to UT Austin's libraries and museums
Free rides on all UT Shuttle and Capital metro buses with staff ID card