Business Analyst

Novalink Solutions•Carson City, NV

8d•Hybrid

About The Position

The Process Analyst supports the Elections Division by analyzing, designing, and improving election systems processes to ensure the integrity, efficiency, and compliance of election -related activities. This role plays a critical part in improving the usage of the statewide voter registration and election management system by State and County -level users.

Requirements

Bachelor's degree in public administration, political science, data science, business, or related field.
2+ years of experience in process analysis, operations, or technical support (government or elections experience preferred).
Strong analytical, organizational, and communication skills.
Proficiency in Microsoft Office Suite; experience with process mapping tools (e.g., Visio, Lucidchart) is a plus.
Familiarity with election systems, voter registration databases, or government compliance frameworks is desirable.

Nice To Haves

Experience working in a government or public sector environment.
Knowledge of Nevada election laws and procedures.
Intermediate competency in SQL or comparable data and analytics skills.
Lean Six Sigma or similar process improvement certification.

Responsibilities

Process Documentation, Analysis, and Improvement
Evaluate existing election -related processes, business rules, and workflows for efficiency, accuracy, and compliance with Nevada Revised Statutes (NRS).
Document processes, business rules, functionality, and procedures.
Identify and address documentation gaps.
Develop process maps, standard operating procedures (SOPs), and documentation for new processes as developed by State leadership.
Identify areas for improvement in election -related processes to improve compliance, efficiency, consistency, and clarity.
Technical Support and Analysis
Analyze and recommend resolution paths for technical support requests.
Validate system functionality for compliance with policy and expected business rules and workflows.
Assist with the development of user stories and requirements to inform the development of system enhancements.
Document system processes and functionality to support Help Desk agents and Development and QA teams in addressing tickets.
Data and Analytics (Preferred)
Run queries and develop reports to enable insights into election -related data.
Investigate and analyze large datasets for accuracy, consistency, and compliance with State and County policy.
Assist with the creation of business definitions for data elements in support of the creation of a data dictionary.
Compliance & Quality Assurance
Ensure processes align with federal and state election laws (NRS), including HAVA, NV state statutes, and Secretary of State directives.
Monitor quality control measures and support risk -limiting audits.
Stakeholder Engagement
Work with county election officials, vendors, and internal teams to gather feedback and ensure process consistency across jurisdictions.
Work with the third -party vendors and the internal training team to develop training and support materials for staff and election system users.