Business Analyst

Gallagher•Brownsville, TX

1d•Onsite

About The Position

At Pronto Insurance, we’re creating access, trust, and opportunity in the communities we serve. With deep roots in South Texas and a fast-growing presence across California and Florida, we bring local knowledge and genuine care to every interaction; making insurance simpler, more affordable, and more accessible for all. You’ll join a team that believes in doing the right thing, seizing opportunities, and showing up for one another. Whether you’re supporting customers in our retail locations or working behind the scenes, we’re proud to be a place where ambition meets support. Here, diverse perspectives are valued. If you’re ready to make a difference and grow with a team that’s redefining what’s possible in insurance, we’d love to hear from you. How you'll make an impact Position Overview Position located in Brownsville, TX - Must be in Brownsville. This position is responsible for working closely with our internal departments, external vendors, and other stakeholders to analyze our processes, identify business needs, create business cases, and drive our internal teams and vendors to create changes to allow our sales, claims, and product teams to operate accurately, quickly, and effectively. The ideal candidate will be able to quickly analyze problems and requests, design effective solutions, establish priorities, and collaborate with vendors and the business to achieve a successful outcome. Gather business requirements for projects and system changes Review with other departments to identify possible impacts Work with our business units to identify test case scenarios for development Proactively share results of test cases, work to ensure testing is diligent and thorough Test changes in our environment Carefully monitor vendor roll-out and, based on results, adopt future test cases to address any issues discovered during roll-out Analyze tickets to determine trends and help develop operational and strategic responses to trends

Requirements

High School Diploma or equivalent required
2 to 4+ years of experience in the insurance industry
Excellent ability to analyze and gather user requirements and create change requests
Ability to interact with individuals of all skill levels to identify issues, develop changes, and provide information
Excellent interpersonal and relationship-building skills
Excellent communication skills
Ability to effectively identify and resolve data inconsistencies
Excellent writing skills for documenting user requirements, system documentation, and user training
Ability to multitask and prioritize project workloads
Ability to prioritize and quickly resolve issues
Requires a University Degree and minimum 7 years prior relevant experience, or equivalent experience.

Nice To Haves

Bachelor’s Degree or equivalent work experience
2+ years of experience working with Jira or equivalent platform
2+ years of experience testing software changes
2+ years of non-standard auto experience preferred
Experience working with process flow charts
Experience, desire, and knowledge of scripting (Python, VB, Powershell, etc) to assist in automation of business processes
Experience, desire, and knowledge of scripting (Python, VB, Powershell, etc) to assist in automation of test processes
Experience with test automation software
Experience with RPAs/Bots
Performance mgmt
Business process improvement
Program management
Relationship building
Organizational capability development
Strategic planning
Change planning, implementation, and management

Responsibilities

Review daily all system/policy issues to come through phone queues (including Underwriting) and identify items that require engaging the policy system vendor
Create, update, and track new system request changes for UW, Sales & Claims
Ensure the process follows company-assigned business rules
Attend the ticketing system call with our vendor daily
Create workflows & processes for new system changes & functionalities
Identify potential bugs or process issues
Submit identified issues to the vendor and follow up on resolution/additional testing
Review all Sales, claims, and Underwriting-related tickets listed under Information Provided
Test other system changes for departments as assigned
Ensure system releases meet the timelines required by the business
Develop and maintain documentation for system functions
Provide training for new functions as needed
Develop a close relationship with department leaders to identify current and future processes
Interact with our vendors to escalate issues and projects and help drive problems, work orders, and projects to completion
Assist the business teams in identifying deficiencies in our processes and systems, and help create meaningful changes

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program