Business Analyst

GCI Communication Corp•Anchorage, AK

14h•Hybrid

About The Position

Serve as a partner to leadership and business stakeholders by analyzing and synthesizing business needs, industry trends, processes, and systems to identify opportunities for improvement. Offer data-driven insights into actionable recommendations to improve efficiency, effectiveness, and support business strategy, growth, and decision-making. Focus Areas include Marketing, Inventory, Customer Experience, and Purchase Orders & Invoicing.

Requirements

Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
Ability to influence stakeholders by building trust, fostering collaboration, and driving alignment toward shared goals.
Conveys thoughts and expresses ideas appropriately and professionally.
Ability to create concise and impactful reports, dashboards, and presentations to evaluate performance and communicate key trends.
Ability to clearly explain analytical findings to cross‑functional partners.
Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
Demonstrates high attention to detail, strong execution, and ownership of deliverables.
Demonstrates a strong orientation toward continuous improvement and optimization.
Strong problem-solving and critical thinking skills with the ability to use sound, logical judgment to choose an appropriate course of action.
Ability to analyze complex problems and situations leading to relevant insights and optimal solutions.
Ability to translate data into clear insights, narratives, and decision‑ready recommendations.
Skilled at focusing on outcomes and value creation versus only reporting historical performance.
Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively.
Proficiency in reporting and dashboarding tools (e.g., Excel, SQL, BI).
Ability to leverage automation and AI tools to improve efficiency, accuracy, and depth of insight.
May require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.
Ability to work shifts as assigned.
Ability to work in standard office/home office setting.
Ability to operate standard office equipment.
Ability to accurately communicate information and ideas to others effectively.
Physical agility and effort sufficient to perform job duties safely and effectively.
Ability to make valid judgments and decisions.
Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
Must work well in a team environment and be able to work with a diverse group of people and customers.
Virtual workers must comply with remote work policies and agreements.

Responsibilities

Evaluate current processes, workflows, and systems to identify gaps and improvement opportunities.
Partner with leadership & stakeholders to gather, validate, and analyze data to support decision making and document business requirements.
Perform root cause analysis to identify performance issues, risks, or gaps.
Translate business needs into functional or technical requirements.
Synthesize data into clear summaries and insight decks, delivering actionable recommendations.
Collaborate cross‑functionally and facilitate stakeholder meetings, workshops, and requirements review sessions.
Ensure solutions align with defined business objectives, policies, regulatory, and compliance requirements.
Ensure requirements are traceable, accurate, auditable, and approved by stakeholders.
Lead comprehensive evaluations of enterprise processes, workflows, and systems to identify gaps, inefficiencies, and improvement opportunities (Senior Level).
Conduct advanced root cause and impact analyses to proactively identify performance issues, risks, or gaps, recommending scalable, sustainable solutions (Senior Level).
Synthesize complex qualitative and quantitative data into executive‑ready insights, narratives, and decision materials, delivering clear recommendations with measurable business outcomes (Senior Level).
Drive cross‑functional collaboration by facilitating high‑impact stakeholder meetings, workshops, and governance forums to align priorities, resolve conflicts, and accelerate delivery (Senior Level).
Define analysis standards, methodologies, and best practices across projects (Senior Level).
Translate data into visibility and actionable insights through structured reporting and analytics.
Develop and maintain reports, dashboards, and ad hoc analyses to track performance, trends, and variances, ensuring accuracy and consistency.
Define and maintain standard metrics, assumptions, and documentation to ensure consistency and data quality.
Identify data gaps, quality issues, or reporting limitations and recommend sustainable improvements.
Assess solution effectiveness, monitor outcomes and KPI’s, and recommend corrective actions.
Identify and escalate insights or processes that do not meet standards.
Transform complex data into executive‑level visibility and actionable insights through strategic analytics, structured reporting, and compelling data narratives (Senior Level).
Own the design, development, and governance of enterprise reports, dashboards, and ad hoc analyses to track performance, trends, risks, and variances, ensuring accuracy and consistency (Senior Level).
Apply judgment to surface, escalate, and influence resolution of insights, trends, or processes that fall short of established standards or business expectations (Senior Level).
Partner cross functionally to improve systems, processes, data quality, workflow efficiency, and operational effectiveness.
Identify intervention points and opportunity areas to improve outcomes and efficiency, defining success metrics and performance indicators to measure business outcomes.
Support system implementations, enhancements, or policy changes.
Champion process refinement initiatives, including standardization, automation, and simplification.
Drive adoption of new tools, processes, and ways of working by adapting to change and enabling stakeholders.
Lead cross‑functional partnerships to drive enterprise improvements in systems, processes, data integrity, workflow efficiency, and overall operational effectiveness (Senior Level).
Provide strategic guidance and subject‑matter expertise for system implementations, enhancements, and policy changes, ensuring alignment with business objectives and readiness for adoption (Senior Level).
Drive organizational change and adoption of new tools, processes, and ways of working by coaching stakeholders, influencing behaviors, and enabling successful change management (Senior Level).