Business Analyst – Institutional Review Office

Fred Hutchinson Cancer Center•Seattle, WA

5d•Hybrid

About The Position

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington. With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality. At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. The Institutional Review Office (IRO) functions as the central office for managing the ethical review and approval of human or animal studies conducted at Fred Hutch, with specific responsibilities for supporting the Institutional Review Boards (IRBs) and the Institutional Animal Care and Use Committee (IACUC). The Business Analyst is responsible for providing support to the IRB and IACUC solutions in the Huron Research Suite, and for improving business processes of the IRO. A successful individual in this role applies knowledge of IRO business operations and needs along with knowledge of systems technology to identify, design, and coordinate information system modifications and implementations, serving as a liaison between business stakeholders, technical groups, and end users. This role will have the opportunity to work at our campus or remotely based on business needs.

Requirements

Bachelor’s Degree in Information Technology, Computer Science, or other related field.
Minimum 5 years of IT business analysis experience managing Enterprise applications.
Experience with application development lifecycle methodology as well as IT analysis mythologies such as process flow definition, data flow diagramming etc.

Nice To Haves

2 or more years of experience supporting business applications in a research or non-profit setting.
Experience in designing and leading requirements discovery sessions including use of interviews, document analysis, surveys, business process modeling, and workflow analysis.
Ability to understand users’ requirements and write technical specifications.
Ability to develop and execute test cases.
Exceptional analytical and conceptual thinking skills.
Advanced technical skills.
Excellent planning, organizational, and time management skills.
Strong communications and customer service skills.
Knowledge of research-related policies and regulations, including FDA 21 CFR Part 11 preferred.
Experience in the applications that support IRB and IACUC Management preferred; including the IRB and IACUC solutions in the Huron Research Suite.
Certified IRB Professional (CIP) preferred.

Responsibilities

Support the implementation and ongoing improvement of IRO electronic systems
Discover business requirements, then translate and document functional requirements and specifications for implementation, enhancement, or modification to the existing system
Design IRO business rules, with input from stakeholders, in alignment with Fred Hutch initiative goals
Configure systems for optimal process flows and efficient user interface
Achieve quality project deliverables using appropriate tools and rigorous process
Support system and/or process change with proper planning, timely execution, user training, and issue tracking and resolution
Design, manage, document, and participate in system testing; solicit user feedback for integration into systems
Review, develop, and/or update system user documentation of functional design changes and help coordinate for proper training of end users
Track and propose post-implementation enhancement requests and work with applicable stakeholders to determine impact, urgency, and value
Collaborate with teams to achieve timely project objectives
Work with applicable project resources to ensure successful project objectives, timelines, documentation, and deliverables
Work with subject matter experts to gather requirements and model use cases
Work with IRO personnel to understand IRO business needs; effectively communicate IRO business needs to other project team members
Identify, troubleshoot, and solve cross-functional design issues, defects, and bugs in cooperation with system developers
Provide excellent communication on all engagements
Cultivate effective relationships within the IRO, Center IT, IRB and IACUC committees, across Fred Hutch, and with outside collaborators including vendors to support trust, consistency, and competence of the team
Discover, evaluate, optimize, and document IRO business processes
Define workflow/routing within the IRO, identify gaps in process, and work with IRO management to successfully alter processes as needed
Collect and analyze data to inform decisions about potential workflow changes
Provide recommendations for process improvements, especially as it applies to system configurations or customizations
Provide IRO staff training on new or updated processes, including system demonstrations when applicable
Provide first-line point-of-contact coverage of IRO Support email inbox, including consistent monitoring and timely triage of new messages
Assist system users with questions/issues, and troubleshooting of technical problems, escalating to the appropriate resources when necessary
Administer system security processes and proper access gating for the IRO systems
Understand IRB and IACUC review systems and technical issues and facilitate problem-solving and resolution within and across these modalities
Help ensure system designs support compliance with regulations, laws, rules and policies that impact the review of research overseen by the IRO
Assist with system maintenance tasks, including rollout of production patches after business hours
Communicate system outages or summaries of pertinent system-related updates to end users
Help IRO staff with basic IT needs, and coordinate with or help escalate to center IT when additional expertise is needed
Perform ad hoc system data queries or other reporting needs, as requested by IRO management
Perform other needed support, as delegated by the IRO Business Analyst Manager