Business Analyst

ISTE+ASCD•Arlington, VA

22d•$75,000 - $75,000•Onsite

About The Position

The Business Analyst serves as a key contributor supporting the bridge between business stakeholders and technical teams within the Tech & Digital Strategy department. Working under the guidance of senior analysts and leadership, this role focuses on learning and applying business analysis fundamentals, including requirements gathering, documentation, testing support, and process analysis. The successful candidate will collaborate with business units, subject matter experts, and technical resources to understand business needs, document requirements, support project implementation activities, and contribute to system configuration efforts. As an early-career professional in business analysis, this individual will develop proficiency in core BA concepts, practices, and tools while contributing to projects of varying complexity. The role provides hands-on experience with the whole project lifecycle—from requirements elicitation through deployment—with increasing autonomy as skills develop. The Business Analyst will have regular contact with internal stakeholders across the organization and may interface with external vendors, requiring strong communication skills, attention to detail, and a collaborative mindset. This position offers significant growth opportunities for someone eager to build expertise in business systems, CRM platforms (notably Salesforce), and organizational process improvement.

Requirements

Basic understanding of business systems and how they support organizational processes.
Familiarity with CRM concepts or willingness to learn quickly.
Understanding of project management fundamentals.
Knowledge of or interest in learning Agile methodologies.
Strong analytical thinking and problem-solving skills.
Excellent written and verbal communication skills.
Ability to translate business needs into clear documentation.
Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Visio or similar diagramming tools (LucidChart).
Basic SQL skills or willingness to learn.
Strong attention to detail and accuracy.
Ability to manage multiple tasks and priorities.
Comfortable learning new technologies and systems.
Collaborative team player with the ability to also work independently.
Professional demeanor when interacting with stakeholders at all levels.
Bachelor's degree in business, information systems, or related field with 0-2 years relevant work experience; or equivalent combination of education and experience.
Some exposure to business systems, CRM platforms, or project coordination (internships, coursework, or professional experience acceptable).
Demonstrated interest in business analysis, systems implementation, or related fields.
Willingness to pursue Salesforce certifications within 6-12 months of hire.

Nice To Haves

Exposure to Salesforce or similar CRM platforms (1 year of working experience in the field or previous internship, or coursework in business analysis or information systems).
Experience with data analysis or SQL.
Familiarity or demonstrated passion with the educational nonprofit sector.

Responsibilities

Assist in eliciting requirements using interviews, document analysis, surveys, business process descriptions, use cases, and requirements workshops.
Document and maintain business requirements in a clear, organized manner.
Support requirements validation and verification activities.
Help prioritize requirements based on business value under senior BA guidance.
Prepare and maintain system documentation and specifications following established methodologies.
Support the implementation of Salesforce/Fonteva solutions that meet business requirements.
Assist with developing project plans, including testing, training, communication, and deployment activities.
Help track project deadlines, schedules, and deliverables.
Support change management activities and document scope changes.
Participate in user acceptance testing design and execution.
Assist in demonstrating solution functionality to business stakeholders.
Support end-user acceptance testing activities.
Under supervision, learn system configuration capabilities and complete basic configurations.
Document test cases and testing outcomes.
Create business process documents and workflow/system diagrams.
Communicate with business units to understand their processes and requirements.
Identify opportunities for process improvement.
Support the development of standard operating procedures (SOPs).
Perform basic data analysis using SQL and other tools.
Document issues and support resolution efforts.
Assist in developing contingency plans.
Research and present solutions to business challenges.
Work closely with the Senior Business Analyst to learn advanced techniques.
Collaborate effectively with cross-functional teams.
Build relationships with business stakeholders across the organization.
Participate in team knowledge sharing and continuous improvement activities.