We’re looking for a proactive, analytical problem solver who thrives at the intersection of quality and data. The Business Analyst (Quality & Data Analytics) strengthens service performance across multiple programs and corporate initiatives by validating processes, reviewing workflows, coordinating testing activities, and ensuring accuracy and consistency in service delivery. This role also digs into data using tools such as Python and BI platforms to uncover trends, evaluate performance, and translate complex metrics into clear, actionable insights for leadership. The Business Analyst supports corporate-wide quality operations and analytics efforts, serving as a shared resource and backup to both Quality Assurance and Data Science functions across the PMO. This position also contributes to innovative efforts by testing new features, validating emerging technologies, and helping shape data-driven solutions that enhance overall service excellence. This role requires the ability to work both independently and collaboratively, supporting teams across different programs and projects, with regular onsite work and travel as needed to meet corporate or client requirements. This is a dynamic hybrid role for someone who enjoys moving between structured QA discipline and exploratory data analysis, and who brings curiosity, precision, and clear communication to both.