Business Analyst

SS&C Technologies • New York, MA

34d • Hybrid

About The Position

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Business Analyst Location(s): New York / North Carolina / Georgia / Florida / Connecticut Get To Know the Team The Business Applications team is responsible for designing, supporting, and continuously enhancing the enterprise platforms that power our core business processes. We partner closely with stakeholders across the organization to translate business needs into scalable, secure, and reliable solutions, including Salesforce and other critical systems. Our team is highly collaborative and cross-functional, bringing together product owners, developers, administrators, and QA engineers to deliver high-quality applications that drive efficiency, enable data-driven decision-making, and provide a strong user experience. Operating within an agile framework, we are focused on continuous improvement, operational excellence, and delivering measurable business impact. Why You Will Love It Here! Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans Your Future: 401 (k) Matching Program, Professional Development Reimbursement Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents, and Experiences of Our Employees Training: Hands-On, Team-Customized, including SS&C University Extra Perks: Discounts on fitness clubs, travel, and more!

Requirements

• Bachelor’s degree plus 3 years of experience as a Business Analyst, Product Owner, or similar role
• Strong hands-on experience with Salesforce (Sales Cloud, CPQ)
• Experience working in Agile/Scrum environments and managing a backlog
• Strong requirements gathering, documentation, and stakeholder management skills
• Ability to translate complex business needs into scalable system solutions
• Excellent communication and cross-functional collaboration skills

Nice To Haves

• Ideally, experience supporting or integrating with Zuora Billing or other billing applications/platforms
• Ideally, experience implementing or supporting DocuSign workflows and integrations or other contract lifecycle management tools

Responsibilities

• Partner with business stakeholders to understand needs and define solutions
• Translate business requirements into clear user stories, process flows, and acceptance criteria
• Own and manage the product backlog across Salesforce and integrated systems
• Lead sprint ceremonies including backlog refinement, sprint planning, and demos
• Work closely with the development team to deliver high-quality, scalable solutions
• Configure and support solutions across Salesforce, Zuora, DocuSign and other proprietary systems
• Leverage Salesforce Agile Accelerator to manage intake, prioritization, and delivery tracking
• Analyze current processes and identify opportunities for automation and optimization
• Support UAT and release planning
• Ensure delivered features align with business goals

Benefits

• Hybrid Work Model & a Business Casual Dress Code, including jeans
• 401 (k) Matching Program
• Professional Development Reimbursement
• Flexible Personal/Vacation Time Off
• Sick Leave
• Paid Holidays
• Medical, Dental, Vision
• Employee Assistance Program
• Parental Leave
• Committed to Celebrating the Variety of Backgrounds, Talents, and Experiences of Our Employees
• Hands-On, Team-Customized Training, including SS&C University
• Discounts on fitness clubs, travel, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level