Business Analyst (ClaimGen)
About The Position
As a Business Analyst at AccumTech you will join a cross-functional team in managing a sophisticated healthcare data integration system. You will work directly with customers and partners to become an expert on their processes, needs, and capabilities. You will help investigate and resolve issues in complex data processing systems, perform data analysis and quality assurance reviews, and collaborate with our internal software development, project, and operational teams to help design and implement system enhancements and features. You will also monitor and manage day-to-day system operations to help ensure that the system is running smoothly. Our ideal candidate is an inquisitive, self-directed problem solver who loves digging into the "why" of complex systems to drive continuous improvement. You should be comfortable navigating ambiguity and collaborating closely with teammates to workshop ideas and refine processes. Above all, you can translate technical concepts into clear communication that keeps both stakeholders and peers aligned. Our most pressing need at this moment is for someone to help manage and bring structure to our customer inquiry workflow. Partners regularly inquire about data anomalies and issues that require a careful, organized hand—and as AccumTech has grown, keeping pace with that volume while balancing broader analytical work has become increasingly challenging. The right candidate will take ownership of this space: triaging incoming inquiries, resolving straightforward issues independently, and escalating effectively when complexity warrants it.
Requirements
- Bachelor’s degree
- Strong communication and collaboration skills
- Excellent attention to detail and the ability to efficiently multi-task
- Ability to think critically in a fast-paced environment.
Responsibilities
- Monitor active data feeds to identify anomalies and maintain data integrity
- Perform root cause analysis to accurately diagnose data and process issues
- Coordinate customer meetings, communications, and reporting
- Support external partners with new data integrations and onboarding
- Generate ad hoc reports and analyze data for meaningful insights
- Provide excellent customer service and support
- Create, update, and maintain clear and accurate documentation
- Design specifications for internal tools and processes that enhance the product
- Review and QA data during testing and after new implementations go live
- Communicate & collaborate effectively in a heads-up team environment
Benefits
- health benefits
- a competitive salary
- paid time off
- a 401K with employer match
- flexible scheduling
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
