Business Analyst / Trainer

Aqualis•Morrisville, NC

16d

About The Position

AQUALIS is a nationwide leading provider of water resource management focused on maintaining, inspecting, rehabilitating and repairing post-construction stormwater, wastewater and freshwater systems—providing our clients with environmental compliance while inspiring change by preserving and protecting our most precious natural resource…water. Working at AQUALIS is a unique opportunity to be a part of an environmentally progressive team that performs at the highest professional level. We pride ourselves on respect, loyalty, integrity and inclusion. Our Company's culture is supported by real potential for personal and professional development, continuing education and a readiness to provide our people with the tools and equipment needed to excel. We provide all full-time employees with competitive annual pay raise potential, paid vacation time, eligibility to enroll in a company sponsored group healthcare plan, 401(k) matching, as well as real flexibility and growth potential. The Business Analyst / Trainer is a solutions driven role, responsible for supporting and enhancing our service operations built on Microsoft Dynamics 365 Field Service and related Microsoft applications. We are seeking a proactive and process oriented team member to work closely with each department to understand workflows, identify improvement opportunities, guide teams through system enhancements, and deliver practical user training tied to the projects they manage.

Requirements

2+ years in a Business Analyst, Systems Analyst, or Process Analyst role.
Experience working with Dynamics 365, preferably Field Service.
Understanding of business workflows in a service-driven environment (work orders, dispatching,scheduling, technicians).
Experience training end users or facilitating process discussions.
Strong communication and documentation skills.

Nice To Haves

Experience with Power Automate, Power BI, or Dataverse.
General I.T. experience (data, reporting, troubleshooting).
Familiarity with project management methodologies (Agile, Kanban, etc.).
Experience with Resco Mobile CRM.
Curious and eager to learn how teams operate.
Able to translate technical concepts into user-friendly explanations.
Patient, approachable, and comfortable coaching people at all skill levels.
Strong problem-solver with a practical mindset.
Self-starter capable of managing multiple initiatives simultaneously.

Responsibilities

Partner with department leads to document business processes, pain points, and requirements.
Analyze workflows in Field Service, Customer Service, Scheduling, and related operations.
Recommend system improvements or process changes to optimize efficiency.
Translate business needs into functional requirements, user stories, or configuration guidance.
Assist with testing, validation, and rollout of new features or enhancements.
Develop training materials, job aids, and step-by-step guides.
Deliver training sessions and workshops for new processes or system updates.
Provide ongoing coaching to ensure adoption and confidence across user groups.
Act as a change champion to support successful rollouts of new features.
Build or maintain dashboards and operational reports using Power BI, Excel, or Dynamics 365 views.
Use Power Automate to create or improve workflows that automate notifications and routine tasks.
Assist with basic data cleaning or data updates as needed.
Assist with basic troubleshooting or data-related issues.
Document process changes, configurations, and system updates.