Business Analyst - Student Success

Defense Acquisition•Huntsville, AL

About The Position

The Business Analyst (BA) functions as the strategic liaison between an assigned business unit and the IT organization, leading complex system and process initiatives. This role will understand and identify business problems and opportunities, develop and maintain efficient and Student Success technology needs. The BA is responsible for gathering and understanding the business needs of stakeholders, supporting designing, planning, implementing and measuring the success of projects involving technology, often involving multi-functional groups. The role integrates cross-functional needs into long-term system strategies and contributes to enterprise data governance and analytics. This includes responsibility for the technical functionality of the Slate CRM platform to improve student success, retention, and graduation at Wright State University. It will maintain overall system configuration and help to train and onboard Slate Captains and other functional users. This position will serve as the Slate Captain for Student Success, while also partnering with Slate Captains and users and CRM Administrators in other areas in marketing and communication campaigns. Additionally, this position supports the operational reporting of employee data as well as meeting the needs of Institutional Research &Effectiveness for enterprise reporting. Closely aligned with the unit but reporting to Computing & Telecommunication Services (CaTS), the analyst must balance autonomy with collaboration, maintain clear communication across departments, and ensure solutions align with institutional data, security, and integration standards.

Requirements

Bachelor's degree in information technology, computer science, management of information systems or a related field and 6 years of relevant experience, OR a Bachelor's degree and 8 years relevant experience, OR an equivalent combination of education and experience in lieu of a college degree.
Relevant experience must be in business analysis/IT project management field, which includes experience in requirements gathering, analysis and prioritization of business and functional project requirements, process analysis, business processes reengineering and/or preliminary cost/benefit analysis.
At least 4 years' experience in Technolution's Slate, including portal and query building.
Experience with Business Intelligence platforms such as Cognos or Power BI.
Experience with workflow documentation and project support.
Integrity and judgement necessary to maintain strict confidentiality at all times.
Extensive experience with data analysis, databases, and related data storage systems.
Demonstrated ability to work effectively in a matrixed structure, maintaining regular communication with both CaTS and unit stakeholders
Exceptional attention to detail and strong planning and organization skills.
Good judgment, diplomacy, and objectivity to effectively and appropriately make decisions.
Strong verbal/written communication skills.

Nice To Haves

Knowledge of business processes in Student Success
Experience supporting an institution of higher education in a technical role and/or knowledge of business processes in higher education.
Current or previous business analyst certification.