Business Analyst, Senior

Booz Allen Hamilton • McLean, VA

1d

About The Position

The Opportunity: We are seeking a Business Analyst to support mission stakeholders in modernizing their data, cloud, and analytics environments. In this role, you will serve as a trusted technical advisor while delivering high-touch, white-glove support to users navigating complex platforms and workflows. You will engage directly with stakeholders to understand their needs, facilitate discussions, and translate business requirements into actionable technical solutions. You will work closely with cross-functional teams and end users to provide training and enablement across cloud technologies, including Azure, Databricks, Power BI, and Azure Pipelines. Your responsibilities will include delivering technical training sessions, supporting adoption of cloud-native solutions, and guiding users through best practices in data engineering and analytics. In collaboration with technical teams and stakeholders, you will also support components of cloud migration efforts, preferably within Azure, ensuring smooth transitions and a well-supported user experience. By leveraging strong communication skills, technical expertise, and a customer-first mindset, you will proactively resolve issues, build trust, and enhance overall client success in a fast-paced, mission-driven environment. If you are passionate about empowering users, driving cloud adoption, and delivering exceptional customer experiences, this role offers the opportunity to make a meaningful impact. Join us. The world can’t wait.

Requirements

• 5+ years of experience in an IT role supporting enterprise users and technical environments
• Experience with Azure data and analytics technologies, including Azure Databricks, Power BI, or Azure Pipelines
• Experience with white-glove and high-tech or high-touch support capabilities
• Knowledge of cloud migration practices
• Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
• Bachelor’s degree
• Possession of excellent communication skills

Nice To Haves

• Experience facilitating meetings, gathering requirements, and engaging stakeholders effectively
• Experience delivering technical training, including cloud migration training and user enablement
• Experience developing standard operating procedures (SOPs), quick reference guides, and training materials
• Experience with analytic tools to measure article performance, deflection rates, and usage metrics
• Experience analyzing ticket trends and proposing knowledge gaps or process improvement
• Knowledge of cloud migration practices within a Microsoft Azure environment
• Ability to clearly convey technical information to both technical and non‑technical audiences
• Ability to problem-solve in a fast-paced environment and work collaboratively across multidisciplinary teams

Responsibilities

• delivering technical training sessions
• supporting adoption of cloud-native solutions
• guiding users through best practices in data engineering and analytics
• support components of cloud migration efforts, preferably within Azure
• translate business requirements into actionable technical solutions
• deliver high-touch, white-glove support to users navigating complex platforms and workflows

Benefits

• health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level