Business Analyst Senior

PNC Bank • Pittsburgh, PA

10d • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Business Analyst Senior within the PNC's Product Optimization organization on the Retail Home Lending team. You will be based in Pittsburgh, PA. This role requires a detail oriented professional with a strong ownership mindset, proficient knowledge of Agile methodologies, and exceptional data analysis and problem solving capabilities. The ideal candidate brings hands on experience with CRM systems (including EDGE), a solid understanding of sales processes, and working knowledge of JIRA to support backlog management and delivery. Strong writing skills are essential, including the ability to produce clear user stories, business requirements, and process maps, along with the strategic thinking needed to connect solutions to broader business goals. Excellent communication and collaboration skills are critical to partner effectively across business, product, and technology teams. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• Business Needs
• Business Processes
• Data Analytics
• Decision Making
• Management Reporting
• Prioritization
• Waterfall Model

Responsibilities

• Directs in the research, discovery, collection and interpretation of business requirements, and participates in the development and review of processes and procedures, workflow analytics, and reporting.
• Provides consultation to clients on business designs, problem solving and business analysis to support project management.
• Develops and maintains of all applicable policy and procedure documentation.
• Independently obtains and identifies the business requirements needed to carry out and improve applicable business processes.
• Provides expertise and problem-solving for clients and technology teams throughout the business analysis process.
• Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs.
• May communicate with stakeholders and technology teams on moderately complex business requirements, provides gap analysis and facilitates future business process modeling for clients.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level