Business Analyst/Quality Assurance Analyst
About The Position
Donegal Insurance Group has an opening for a Business Analyst/Quality Assurance Analyst. As a member of our Claims team, this position collaborates with business users and the technical team to translate user requirements into high-level system specifications, develop and coordinates user testing, and assists in training and implementation of new systems or system enhancements. They also support the planning, design and execution of ClaimCenter application testing. This position is based in our home office in Marietta, PA on a hybrid schedule.
Requirements
- Bachelor's Degree in Computer Science, Business Systems or equivalent experience
- 3 years of Business Analyst and/or Quality Assurance Analyst experience with a working knowledge of the Company's primary systems
Nice To Haves
- Previous insurance related experience preferred
Responsibilities
- Gathers, analyzes, and documents user needs and requirements and assists technical staff in translating the requirements into systems specifications
- Assists with the project in facilitating and formulating a solutions path
- Analyst will elicit actual needs of the stakeholders and align the needs of the business units with the technological capabilities
- Participates in project status meetings including documenting and distributing meeting minutes
- Coordinates and assists all aspects of implementation including user training as well as producing user procedures and documentation
- Design and develop test cases, test scripts and validation processes based upon system requirements and functional specifications in an agile software development environment
- Conducts and coordinates post-implementation testing and routine proactive follow-up with business units to ensure a quality product and high level of functionality is achieved
- Provides daily support for Claims business units including providing technical guidance, troubleshooting software issues, and working with the Claims Staff to ensure the business goals and needs are met for the business units
- Assist in some project management responsibilities
- Assist in the troubleshooting of technical and functional issues with various business initiatives
Benefits
- Medical, Dental, and Vision Coverage: Available to you and your dependents. Coverage begins the first of the month after start date.
- 401(k) with the first 3% matched at 100%: the next 6% is matched at 50%
- Paid Time Off: Paid vacation, sick days, paid holidays, & bereavement days
- Career Development: Including college partnership discounts and industry designation(s) reimbursements
- Additional benefits include company-paid basic life insurance; short & long-term disability insurance; employee stock purchase plan; and employee assistance program (EAP).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Insurance Carriers and Related Activities
Number of Employees
501-1,000 employees
