Business Analyst/Project Manager – Clinical Informatics, Bureau of Public Health Clinics

City of New York • New York City, NY

22h

About The Position

The Business Analyst / Project Manager (BA/PM) is responsible for supporting the implementation, optimization, and maintenance of clinical informatics systems with a focus on data-driven decision making, research, and analysis. This role acts as a bridge between clinical users, stakeholders, and technical teams, ensuring that system enhancements are informed by evidence, aligned with organizational goals, and improve clinical workflows and outcomes.

Requirements

• For Assignment Level I (only physical, biological and environmental sciences and public health) A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health.
• To be appointed to Assignment Level II and above, candidates must have:
• A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or
• A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above.
• Two years as a City Research Scientist Level I can be substituted for the experience required in "1" and "2" above.

Nice To Haves

• Master’s degree in public health, Healthcare, Informatics, or related field.
• Experience as a Business Analyst and/or Project Manager in clinical informatics or healthcare IT.
• Familiarity with healthcare data standards (HL7, FHIR, ICD-10, CPT).
• Experience with EHR systems is preferred
• Proficiency in process modeling, workflow diagrams, and project management tools (Jira, MS Project, Visio).
• Strong communication, collaboration, and problem-solving skills.

Responsibilities

• Conduct research and analysis of clinical workflows, system usage, and operational data to identify trends, gaps, and opportunities for improvement.
• Translate complex clinical and operational data into actionable insights, functional specifications, and process improvements.
• Develop conceptual models, flowcharts, dashboards, and visualizations to communicate findings to stakeholders.
• Collaborate with QA and technical teams to ensure data-informed validation of system changes.
• Maintain baseline requirements and document changes using standard change control processes.
• Plan, coordinate, and execute projects using a data-driven, evidence-based approach, aligning timelines, milestones, and deliverables with organizational goals.
• Facilitate meetings and workshops to gather insights, validate requirements, and prioritize initiatives.
• Prepare reports, presentations, and summaries that highlight trends, performance metrics, and the impact of system enhancements.
• Analyze support requests, user feedback, and system usage data to identify recurring issues and optimize training needs.
• Develop data-informed training materials and deliver training sessions to improve adoption and effective use of clinical systems.
• Provide guidance to users based on system analysis and operational insights.
• Evaluate system performance against regulatory, quality, and operational standards using data and trend analysis.
• Support continuous improvement initiatives through root cause analysis, process optimization, and outcome measurement.

Benefits

• Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance.
• Benefits: City employees are entitled to unmatched benefits such as:
• a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
• additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
• a public sector defined benefit pension plan with steady monthly payments in retirement.
• a tax-deferred savings program and
• a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees