Business Analyst/Project Coordinator

CALIFORNIA SCHOOL EMPLOYEES ASSOCIATION•San Jose, CA

1d•Onsite

About The Position

The Business Analyst/Project Coordinator is responsible for many aspects of the smooth and successful operation of the IS department and its delivery of services. This position is responsible for managing the array of software solutions and business processes used by CSEA. This position is required to continuously assess business needs to ensure utilization of the most appropriate and up-to-date technology. Maintains internal staff and external vendor relationships in the service of duties performed. Documents internal processes and software connections to larger technology platforms such as the membership database and the website. Provide trainings to users on current and proposed technology solutions. Assists Help Desk tasks as assigned.

Requirements

Excellent analytical, problem-solving and decision-making skills.
Thorough knowledge of practices, methods, and techniques for overseeing design, development, and/or implementation of software solutions.
Design and implementation experience across systems such as customer relationship management, consumer insight platforms.
Some knowledge of technology infrastructure, including Microsoft Azure and Microsoft Office 365.
Ability to document interfaces and data flows.
Possess a high level of customer focus and service.
Be a people person, a good listener and have a can-do attitude.
Must have strong collaboration skills and work with people cross-departmentally.
Have a mindset that balances both strategy and innovation.
Ability to analyze internal processes, data, and problems.
Ability to identify areas of improvement related to Information Systems.
Ability to work effectively with business stakeholders and internal/external technical resources.
Ability to be a quick and eager learner of new tools, technology, products, and processes.
Ability to exercise good judgment and independent judgement.
Ability to foster collaborative relationships with diverse cultural groups, as well as with professional, technical, administrative and service employees.
Ability to demonstrate well-rounded knowledge of solving SaaS applications.
Ability to understand the organization and operation of the Association.
Ability to prepare and maintain complete, accurate, user-friendly documentation.
Ability to demonstrate initiative and exercise sound judgment.
A minimum of 2-4 years experience, or recent graduate with a Masters degree in Business, Management, Engineering, Information Systems or related program.

Nice To Haves

Experience with Project Management tools and methodology is a plus.

Responsibilities

Gather business requirements from stakeholders and translate into functional and technical specifications.
Assist in developing return on investment, total cost of ownership, and feasibility analysis of proposed technology initiatives.
Become an expert around existing software solutions and business processes.
Work directly with business users to analyze and troubleshoot existing operational procedures.
Document business processes throughout the organization.
Develop and maintain project plans and drive projects to completion.
Drive business consensus and simplify processes and designs.
Provide training and mentoring to business and IS team members.
Assist with Help Desk tasks as assigned.
Assisting/training users with software, peripheral, and hardware installation, configuration, connectivity, troubleshooting and usage, user profile setup and maintenance, and other end-user issues.
Review and assign incoming tickets as appropriate.
Respond to inquiries over instant messages, emails, phone calls, in-person or via support tickets.