Business Analyst - Pharmacy Operations

The Pharmacy Hub•Fort Lauderdale, FL

59d•$80,000 - $85,000•Onsite

About The Position

The Project Management Office is seeking a skilled Business Analyst to support our pharmacy dispensing operations initiatives. This role will focus primarily on translating business needs into detailed user stories and requirements that drive successful project delivery. The ideal candidate combines strong user story writing expertise with pharmacy operations knowledge to ensure development teams have clear, actionable requirements that meet operational needs.

Requirements

Bachelor's degree in Business Administration, Healthcare Administration, Information Systems, or related field
Minimum 3-5 years of experience as a Business Analyst with strong focus on user story creation
Experience writing user stories in Agile/Scrum environments with proven track record of quality requirements delivery
Experience in pharmacy operations strongly preferred (retail pharmacy, hospital pharmacy, mail-order pharmacy, or pharmacy benefit management)
Expert-level proficiency in Jira for user story creation, backlog management, and tracking
Strong working knowledge of Confluence for requirements documentation and collaboration
Experience with process mapping tools (Miro, Lucidchart) to visualize workflows supporting user stories
Proficient in Microsoft Office Suite, particularly Excel for analysis and PowerPoint for presentations
Familiarity with Agile/Scrum tools and practices
Exceptional user story writing skills with ability to create clear, concise, and testable requirements
Quick learner with demonstrated ability to rapidly understand pharmacy dispensing operations and translate them into requirements
Strong analytical skills with ability to decompose complex processes into manageable stories
Excellent communication skills to facilitate requirements discussions with technical and non-technical audiences
Meticulous attention to detail ensuring accuracy and completeness in acceptance criteria
Self-motivated with strong organizational abilities to manage multiple backlogs and priorities
Collaborative mindset with ability to work effectively in cross-functional Agile teams

Nice To Haves

Understanding of pharmacy dispensing workflows, medication fulfillment processes, and pharmacy regulations
Experience with pharmacy management systems or healthcare IT implementations
Certification in Business Analysis (CBAP, CCBA) or Agile practices (CSPO, CSM)
Familiarity with healthcare compliance requirements (HIPAA, DEA regulations)
Experience with user story mapping techniques and tools

Responsibilities

Create comprehensive, well-structured user stories with clear acceptance criteria using Agile/Scrum methodology in Jira
Collaborate with pharmacy operations stakeholders to elicit detailed functional and non-functional requirements
Break down complex pharmacy workflows into granular, actionable user stories that development teams can estimate and execute
Write clear acceptance criteria that define "done" and ensure alignment with business objectives
Maintain and prioritize product backlogs in collaboration with product owners and project managers
Partner with operations teams, pharmacists, technicians, and leadership to understand business needs and pain points
Facilitate requirements gathering sessions, story mapping workshops, and backlog refinement meetings
Translate operational challenges into user-centric stories that prioritize patient safety and operational efficiency
Serve as the voice of the business, ensuring user stories accurately reflect pharmacy operational realities
Validate requirements with stakeholders through regular reviews and demos
Participate in sprint planning, daily stand-ups, and retrospectives to support Agile delivery teams
Clarify user story details and acceptance criteria during sprint execution
Support user acceptance testing (UAT) by creating test scenarios based on acceptance criteria
Track story progress and completion using Jira dashboards and reporting
Identify and document dependencies, risks, and blockers that may impact story delivery
Create and maintain standard operating procedures (SOPs) and process flows in Confluence as needed to support user story context
Develop visual process diagrams that help teams understand current and future state workflows
Document business rules and logic that inform user story requirements