Business Analyst Manager

TX-HHSC-DSHS-DFPS • Austin, TX

2d

About The Position

The Department of Family and Protective Services (DFPS) Application Development (AppDev) Manager V performs advanced, senior-level management work providing management and oversight of business analysts working on application development projects and activities. This position reports directly to the Business Analyst Manager. This position requires familiarity with large-scale software development environments and project management methodologies. The Manager V plans, assigns and supervises the work of the business analyst team with responsibility for work assignments, performance and time management of assigned staff and project teams. The Manager V works with ITS leadership and DFPS internal divisions to ensure projects and IT requirements meet all standards, architectural and security best practice, project deadlines and agency customer needs. This position is classified as a full-time position (40 hours a week). Work outside of regular hours may be required. Travel to other Austin offices(s) may be required. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

Requirements

• Knowledge of the Business Analysis Body of Knowledge (BABOK).
• Knowledge of Software Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC) methodologies
• Working knowledge of Software Development Life Cycle (SDLC) and high-level system design methodologies, techniques (entity/relationship models, data / process flow diagrams) and concepts; object-oriented programming and of programming client/server applications.
• Working knowledge of Agile system design, development, and deployment methodologies.
• Knowledge of information gathering techniques with demonstrated experience for developing findings and recommendations from data collection.
• Knowledge of technical approaches used to deliver projects, products and services to large client organizations, and current and future IT trends and best practices.
• Knowledge of estimating project effort and timelines.
• Skill in the development of Use Cases, user stories, workflows, capturing business requirements, and developing wireframes and mockups.
• Skill in the use of Microsoft Office productivity tools, including MS Word, Excel, PowerPoint, Project, SharePoint, Visio or SQL.
• Skill in effective communication, both verbally and in writing, to any level of the organization in a clear and concise manner.
• Skill in meeting facilitation, negotiation and making presentations to cross-functional teams and external stakeholders.
• Skill in analytical processes and critical thinking.
• Ability to manage teams to successful outcomes while meeting set standards and expectations for how those outcomes are achieved.
• Ability to tailor communication of technical information to non-technical, management and executive staff.
• Ability to read and write SQL queries.
• Ability to work within cross-functional teams.
• Ability to analyze legislation to determine and document agency impact analysis, fiscal notes and cost estimates
• Ability to compile, review, and analyze data; to prepare reports; to maintain accuracy and attention to detail; and to communicate effectively.
• Ability to perform root cause analysis to identify problems and develop solutions.
• Ability to maintain confidentiality of sensitive information.
• Ability to develop documentation that maps and illustrates processes and develop framework for process improvement.
• Graduation from an accredited four-year college or university with major coursework in computer science, business administration, public administration, or related field. Relevant work experience may be substituted for education on a year-for-year basis.
• Five years’ progressive experience in an IT environment, with two years’ experience in a supervisor, manager, or leadership role.
• Five years’ progressive experience in Business analysis or Data analysis, preferred.

Nice To Haves

• Experience with DFPS applications, preferred.
• Business Analysis Certification preferred, ex. Certified Business Analysis Professional (CBAP), IIBA Agile Analysis Certification (AAC), or PMI Professional in Business Analysis (PBA), Scrum Master Certification, Product Owner Certification

Responsibilities

• Manages day-to-day activities of staff within a large and/or highly complex business function(s), division(s), or department(s).
• Provides technical leadership and professional guidance and direction to assigned staff and project teams related to projects, including planning, negotiating, managing, and coordinating all team-related activities.
• Oversees the development, analysis, and revision of business requirements, epics, user stories and test scripts.
• Identifies systems solutions through communication with internal and external business partners to ensure a cost-effective, stable, and efficient solution essential to agency operational demands.
• Oversees the allocation of resources to achieve timely outcomes and measurable goals; and monitors and evaluates the effectiveness and efficiency of staffing levels.
• Manages team priorities, assignments, and deadlines to meet customer expectations.
• Provides guidance and direction to project teams to ensure project objectives, scope, and project plans are delivered as planned and within budget.
• Establishes work schedules and manages leave to ensure appropriate coverage of operating workloads and task allocations.
• Manages and evaluates team skillsets, training schedules, and on-call schedules to maintain adequate staffing levels.
• Works closely with division project managers and business analysts to ensure proper identification of technology needs and practical solutions.
• Provides input to the development of project timelines and cost estimates, and ensures they are maintained.
• Oversees special investigations, research studies, special projects, internal audits, and the implementation of special initiatives, or changes resulting from legislation.
• Oversees the team's analyses and corrections to system issues in response to user inquiries or problems and investigatory requests.
• Demonstrates advanced writing skills in producing and developing reports, presentations, status documents, and instructions.
• Provides input and consultation related to area of expertise to analyze legislation, determine impact, and develop fiscal notes.
• Establishes goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and manages evaluation activities.
• Oversees and provides feedback on project deliverables on a timely basis; ensuring feedback is based on levels of requirements that apply to the deliverables.
• Oversees the work, planning, and performance of assigned team to ensure work priorities are efficiently completed according to standards of performance and quality.
• Communicates progress and issues affecting work assignments to ITS and Project leadership.
• Oversees the adherence to business and technology requirements, system scope and objectives to meet business needs and deliverable expectations.
• Works closely with division application development management to ensure accessibility requirements and standards are established, monitored, and maintained.
• Develops and implements techniques for evaluating business function, division, or department activities.
• Oversees the team's analyses and recommendations to system issues in response to user inquiries or problems and investigatory requests.
• Communicates potential issues with division management, project managers, and other division groups and recommends solutions.
• Supervises the work of others.
• Manages the professional direction of the Business Analyst team, including making decisions on hiring, onboarding, managing, and providing guidance and professional staff development.
• Provides direct reports with work assignments, supervisory direction, information on responsibilities and work performance standards.
• Develops work performance plans, manages performance, and conducts staff performance evaluations annually.
• Performs periodic review and evaluation of employees, managing necessary performance issues, training requirements, coaching, and goal setting.
• Adheres to all Texas Department of Family and Protective Services HR policies and performs related work as assigned.

Benefits

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees