Business Analyst – LATAM Client Servicing (Brazil) - Must speak Portuguese.

Canon Recruiting Group•Miami, FL

6d•$30 - $32•Hybrid

About The Position

The CashPro Consultant serves as the first point of contact for high-revenue LATAM (Brazil) clients within the Client Servicing department. This role provides technical and product support across treasury, cash management, card, and depository solutions through phone and email channels. The consultant acts as a key liaison between clients, internal business partners, and technology teams to ensure timely, accurate resolution of inquiries while delivering an exceptional client experience.

Requirements

Fluent in Portuguese and English; Spanish is a plus.
1–2 years of experience in banking or the financial services industry.
1+ year of customer-facing experience.
Strong oral and written communication skills.
Proven ability to actively listen, analyze issues, and resolve client inquiries.
Ability to multitask and navigate multiple computer systems simultaneously.
Strong time management and organizational skills.
Demonstrated critical thinking and problem-solving abilities.
Experience collaborating across teams and functions.
Strong attention to detail and commitment to quality assurance.
Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).

Nice To Haves

Minimum of 3 years of experience in banking services or technical support.
IT-related degree or equivalent professional experience.
Experience supporting treasury or cash management platforms.
Ability to present information clearly to clients and internal audiences.
Comfortable working under pressure in a fast-paced, team-oriented environment.
Self-motivated with the ability to work independently and manage priorities.
Open to ongoing feedback, coaching, and learning new technologies and processes.

Responsibilities

Serve as the primary contact for LATAM (Brazil) client inquiries received via phone and email.
Read, analyze, and determine appropriate handling and resolution of client requests.
Support treasury, cash management, card, and depository product inquiries.
Provide technical systems and software support related to implementation, modification, and conversion of business systems.
Translate client and business needs into clear requirements and coordinate with internal partners.
Act as a liaison between business units, technology teams, vendors, and clients.
Participate in the design, development, and implementation of complex systems and applications.
Manage multiple systems simultaneously while interacting with clients.
Build strong client relationships through confident communication and proactive engagement.
Escalate issues appropriately and ensure timely follow-up and resolution.
Contribute as an individual contributor on projects and special initiatives.
Maintain quality standards and ensure accuracy in all client interactions.