Business Analyst - Intern
About The Position
Join our dynamic Customer Success team as a Business Analyst , where you'll play a key role in delivering innovative enterprise loyalty solutions for leading global brands! At Loyalty Juggernaut, we’re on a mission to revolutionize customer loyalty through AI-driven SaaS solutions. We are THE JUGGERNAUTS, driving innovation and impact in the loyalty ecosystem with GRAVTY®, our SaaS Product that empowers multinational enterprises to build deeper customer connections. Designed for scalability and personalization, GRAVTY® delivers cutting-edge loyalty solutions that transform customer engagement across diverse industries including Airlines, Airport, Retail, Hospitality, Banking, F&B, Telecom, Insurance and Ecosystem. Our Impact: 400+ million members connected through our platform. Trusted by 100+ global brands/partners, driving loyalty and brand devotion worldwide. Proud to be a Three-Time Champion for Best Technology Innovation in Loyalty!! Explore more about us at www.lji.io. The Opportunity: If you are an enterprising individual with a genuine passion for customer engagement and are excited about a career opportunity to offer unique Loyalty solutions to business' challenging problems, this role could be an excellent fit for you. As a Business Analyst in Customer Success team, you will partner with renowned and diverse multinational companies/brands to help them succeed in providing unique and innovative Loyalty Management solutions to their customers.
Requirements
- An ongoing University degree or diploma in Computer Science or Business Administration or a related discipline from an accredited institution.
- Excellent communication skills, both written and verbal, with a knack for delivering persuasive presentations.
- Exceptional interpersonal skills and a problem-solving mindset.
- Adaptability and resilience to thrive in a startup environment while taking on diverse responsibilities.
- A meticulous approach to work, demonstrating attention to detail and a commitment to excellence.
Nice To Haves
- Certification in business analysis.
- Knowledge of open-source technologies and emerging trends in machine learning, AI, big data, blockchain, and cloud infrastructure.
Responsibilities
- Conduct in-depth client discovery sessions, analyzing requirements, identifying pain points, and defining key performance indicators (KPIs).
- Develop comprehensive business cases and market feasibility analyses.
- Provide expert guidance on customer loyalty strategies, recommending tailored solutions to address specific business challenges.
- Oversee the implementation of loyalty program using GRAVTY®, ensuring seamless integration into clients' existing systems.
- Design, deliver, and maintain training programs for client users.
- Manage project documentation and ensure compliance with agreed-upon service level agreements (SLAs).
- Collaborate with the product management team to drive innovation and deliver transformative product features.
- Develop high-impact product marketing collaterals, including white papers and presentations.
- Contribute to go-to-market strategies, ensuring product alignment with market trends and customer needs.
Benefits
- A collaborative and empowering work culture that fosters continuous learning and growth.
- Opportunities to make a tangible impact on our clients' businesses.
- A chance to collaborate with a talented team of passionate individuals.
- The satisfaction of contributing to a rapidly growing company with a global presence and industry recognition.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
