Business Analyst III

MedImpact Healthcare Systems, Inc.•San Diego, CA

1d•Remote

About The Position

MedImpact Healthcare Systems, Inc. is seeking a Business Analyst to join their 340B implementation team. This role is crucial for ensuring timely and accurate service delivery by acting as a liaison between the internal implementation team and the software development team, facilitating proper client setup and requirements flow. MedImpact is a premier Pharmacy Benefits Management (PBM) solution, delivering leading-edge pharmaceutical and technology-related solutions to improve healthcare value. The company focuses on providing superior outcomes through innovative products, systems, and services that promote transparency and choice in decision-making, aiming to set the standard in optimizing satisfaction, service, cost, and quality in the healthcare industry.

Requirements

BS/BA and 2+ years’ experience or equivalent combination of education and experience
Strong proficiency with MS Office / Word, PowerPoint, Excel, Visio and Outlook to create complex documents, manage schedules, and analyze data
Business user of multiple software applications/processing systems
Strong analytical and product management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and internal client operational set ups
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
Ability to negotiate effectively and work well with a team
Ability to work effectively in a fast-paced environment
Ability to speak effectively before groups of customers or employees of organizations
Understands project plans and is able to clearly articulate roles, project goals, and timelines
Takes input from supervisor and appropriately and accurately applies comments/feedback
Accurately employs our methodology and documentation tools
Establishes responsible deadlines and personal work plans and manages time effectively
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals

Responsibilities

Translate the 340B entity’s business specifications into the technical set up of eligibility, provider panel, service areas, and Admin Tool configuration
Configure the SUNRx Virtual Inventory system to support the Client Business Plan as outlined by the Implementation manager(s)
Act as a Virtual Inventory and Admin tool subject matter expert to the implementation team as to what the system can and can’t do while the team is creating the Client Business Plan
Act as the eligibility subject matter expert – including creating the eligibility plan, managing the eligibility coordination, support completion of the cross-walk, and any client specific rules needed to load the eligibility
Assess and design processes to ensure successful utilization of company business solutions
Deep understanding of the strategy and priorities of all business units and how they translate into program needs from implementation, account management and into product & development priorities
Work effectively with key business sponsors across all functional teams focusing on improving deliverables, process, and integration of technical and program needs
Work with a high degree of independence and project leadership
Manage Virtual Inventory system changes needed to support the client—including Admin Tool updates, eligibility rule changes, crosswalk changes, addition of new sites/pharmacies, etc. once the client is live
Act as a second level of support after App Support for client-specific issues, understanding client setup and intricacies to solve the issues
Assist the Account Executive in reviewing volume and providing expertise in driving revenue and volume for the client
Provide recommendations to the product development department as to changes needed in the system to support business needs and client requests
Manage difficult or emotional client situations
Respond promptly to client needs
Solicit client feedback to improve service
Respond to requests for service and assistance from clients
Meet commitments to clients