Business Analyst III (6143)

itD Tech•Sunnyvale, CA

10h•Remote

About The Position

itD is seeking a Business Analyst III to support cross-functional initiatives by driving clear requirements definition, enabling technical troubleshooting, and ensuring structured project execution across multiple workstreams. This role plays a key part in managing vendor access operations, improving workflow efficiency, and supporting critical launches through data-driven insights and operational excellence. The ideal candidate will bring deep experience in business analysis, project coordination, and security operations, along with a proven track record of delivering efficient access management solutions and resolving complex technical issues. itD is a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Their structure rejects any strong hierarchy, empowering them to deliver excellent results. They are a woman- and minority-led firm, committed to being considerate, fair and to re-think what great outcomes mean for their customers. Joining itD means being part of a global community, having a say about your career journey, and getting a chance to give back to causes that matter, while working with Fortune 500 companies and high-performance teams across numerous industries.

Requirements

3+ years of experience in business analysis, project/program coordination, or related roles
Strong project management experience including planning, prioritization, and dependency tracking
Proven experience in technical troubleshooting and issue triage with engineering or technical teams
Experience in access management, role-based provisioning, and security operations
Strong communication skills with the ability to translate ambiguous requirements into structured outputs
Experience managing medium to large stakeholder groups
Bachelor’s degree in a relevant field or equivalent work experience required

Nice To Haves

Experience with AI tools for analysis, automation, or workflow optimization
Background in stakeholder management across business operations and security teams
Prior experience working with large-scale tech organizations.

Responsibilities

Gather, document, and validate business requirements, user stories, and process flows in collaboration with cross-functional stakeholders
Support technical troubleshooting by triaging issues, documenting reproduction steps, and tracking resolution progress
Manage access provisioning and role-based permissions aligned with security and operational requirements
Maintain project plans, RAID logs, status reports, and execution documentation to ensure timely delivery
Translate complex technical concepts into clear, structured communication for diverse audiences
Apply basic AI tools and techniques to enhance documentation, analysis, and workflow automation
Facilitate stakeholder meetings, capture key decisions, and ensure follow-through on action items
Attend regular internal practice community meetings
Collaborate with your itD practice team on industry thought leadership
Complete client case studies and learning material (blogs, media material)
Build out material to contribute to the Digital Transformation practice
Attend internal itD networking events (in person and virtual)
Work with leadership on career fast-track opportunities