Business Analyst II (Selective Certification - Central Enterprise Permitting Systems)

City of Oakland, CA•Oakland, CA

47d•Hybrid

About The Position

The City of Oakland is an equal opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city's historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees. Why join the City of Oakland's Information Technology Department? The City of Oakland Information Technology Department (ITD) is an exciting, fast-paced environment. ITD drives technology and innovation, leading digital transformation across the City, and offers a supportive and engaging environment where you can make a real impact. The City of Oakland Information Technology Department (ITD) is hiring for a Business Analyst II with a specialty in Central Enterprise Permitting Systems. This program management position will work within ITD and across Oakland Departments on land use permitting (Accela System), focusing on continuously improving the platform's usability and expanding accessibility by enhancing its reporting capabilities. ITD is seeking skilled candidates who can work across teams to conduct technical and program analysis, create recommendations, and implement process improvements. This is a tremendous opportunity to join a passionate team transforming IT services and operations within the City of Oakland. Click on the link below to see a video on what it's like to work for the City of Oakland! Working for the City of Oakland We are looking for someone who is: technically proficient with the ability to configure and maintain the Accela permitting system, generate complex reports, and support cross-departmental IT needs. collaborative, able to partner with multiple City departments and stakeholders to understand permitting requirements, and ensure solutions work for a variety of users. attentive to details and able to ensure system configurations, data inputs, and reporting dashboards are accurate, reliable, and compliant with the City's regulatory requirements. analytical, skilled at interpreting data across systems, identifying trends or issues, and developing recommendations that improve workflows and support better decision-making. an effective communicator and careful listener, able to understand stakeholders' needs, translate them into technical requirements, and clearly convey solutions both in writing and verbally.

Requirements

Bachelor's degree from an accredited college or university in public or business administration, accounting, finance, information systems, computer science, or a related field.
Three (3) years of experience in business process analysis and in the documentation for a complex business function area, involving direct experience administering enterprise permitting, asset, or land use management platforms and producing reports using reporting tools such as Power BI, Oracle, and SQL.

Nice To Haves

Experience with the Accela and/or other land management permitting systems
Possession of Accela certifications (Accela Certified Professional or Accela Certified Partner designation)
Experience with managing and tracking projects
Experience with GIS
Experience with database management and data manipulation

Responsibilities

Coordinating with City Departments on reporting requirements, analysis of methodology, and customer service help desk tickets to resolve issues
Developing and implementing various reports within or outside of the permitting system
Configuring changes within the Accela administration system, as needed
Creating custom reports and reporting dashboards that link multiple data sources and systems
Working with multiple departments to gather the business requirements and develop reports that are easily accessible to assist with monitoring and decision-making
Fostering effective communication across multiple departments and stakeholders

Benefits

Work/Life Balance: 37.5-hour work weeks, and a flexible/hybrid remote schedule
15 paid holidays
Vacation: 2 weeks per year minimum, with the ability to accrue more depending on public sector years of service
Retirement: CalPERS (California Public Employees' Retirement System) with a pension formula of 2.5% @ 55 (for Classic CalPERS members) and 2% @ 62 for new CalPERS members. Classic Employees contribute 8% of pre-tax wages. The City of Oakland does not participate in Social Security
Health: The City of Oakland pays the full cost of employee and eligible dependent coverage at the Kaiser rate. Other plans include Anthem, Blue Shield, United Health Care, and other HMO and PPO plans
Dental: Delta Dental full premium for employees and eligible dependents
Vision: VSP full premium for employees and eligible dependents
Sick leave: Employees accrue 12 days per year
Deferred Compensation: 457(b) pre-tax plan and an after-tax ROTH 401(k)plan
Other benefits include a Flexible Spending Account, Wellness Program, Employee Assistance Program, Tuition Reimbursement, Life Insurance up to $200k & Employee Training.