Business Analyst II, Prime Video Trust & Safety

Amazon • Austin, TX

6d

About The Position

Prime Video Trust and Safety seeks an exceptional Senior Business Analyst to
drive strategic initiatives and execute on agentic solutions that safeguard our
global customer base. In this high-visibility role, you will analyze complex
data ecosystems, identify sophisticated patterns of abuse, and develop
innovative strategies to protect our customers and content. You will partner
with technical and business leaders to architect and implement AI-powered
solutions that detect and mitigate trust and safety risks across the Prime Video
platform worldwide.

This is an IC role, that drive model performance insights through data analytics
in our Trust & Safety team. Analyze metrics, conduct quality assessments, and
identify key factors affecting model effectiveness. Produce evidence-backed
reports translating complex technical data into actionable recommendations.
Present findings to science, engineering, and program teams. Bridge technical
and business perspectives to enhance trust and safety solutions that protect
millions of customers worldwide. Your analytical expertise will directly impact
Prime Video's ability to deliver a safe, exceptional streaming experience.

Requirements

• 7+ years of business analyst, data analyst or similar role experience
• 7+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
• Bachelor's degree in finance, accounting, business, economics, engineering , analytics, mathematics, statistics or a related technical or quantitative field
• Experience in customer segmentation, customer behavior analysis, conjoint/trade-off modeling
• Experience with data visualization using Tableau, Quicksight, or similar tools
• Experience making business recommendations and influencing stakeholders
• Experience delivering results for large, cross-functional initiatives/projects

Nice To Haves

• 3+ years of security, compliance and risk management experience
• Master's degree in a quantitative field such as statistics, mathematics, data science, business analytics, economics, finance, engineering, or computer science, or SSCP (Systems Security Certified Practitioner) and 4+ years of working with or evaluating AI systems experience
• Experience driving improvement programs in the operations, engineering and support fields
• Experience leading cross-functional teams to deliver projects on tight deadlines
• Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders

Responsibilities

• Lead comprehensive analysis of trust and safety metrics to identify emerging trends, systemic risks, and strategic opportunities for improvement
• Develop detailed business requirements and implementation roadmaps for agentic solutions that detect and mitigate content policy violations
• Drive cross-functional partnerships with data science, engineering, and product teams to implement and optimize sophisticated AI models for content moderation at global scale
• Design executive-level dashboards and analytical frameworks that track the effectiveness of trust and safety measures and inform strategic decision-making
• Conduct deep-dive analyses on the impact of agentic solutions on customer experience, business metrics, and operational efficiency
• Identify and champion opportunities to scale and automate trust and safety processes through innovative technical solutions
• Collaborate with legal, policy, and content teams to ensure compliance with evolving global regulations and internal standards
• Present compelling data-driven insights and strategic recommendations to senior leadership teams
• Develop and execute on strategic initiatives that advance Prime Video's trust and safety capabilities in an evolving digital landscape

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level