Business Analyst - HR Service Delivery

Intermountain Health • Dayton, OH

1d • $32 - $51

About The Position

The Systems Analyst collaborates with business, clinical, and technical subject matter experts, HR leaders and partners, IT/DTS partners, and other shared support teams across Intermountain Health to analyze design, build, test, implement and support (technical and functional) a spectrum of digital solutions. The position uses attributes and skills including problem solving, learning agility, interpersonal communication, project management, documentation proficiency, and process improvement competence. The ideal candidate will have a broad technological aptitude to perform the essential functions of the position, which include coaching and assisting process owners in the discovery, documentation, development, deployment, and integration of digital solutions and evaluating workflow needs and providing recommendations to business and clinical partners for solutions that will achieve best performance and outcomes based on functional requirements. This role will work Monday-Friday during regular business hours from 8am-5pm, Mountain time zone. Occasional off-hours availability may be required to support implementations. Minimal travel may be expected. We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, New York, Rhode Island, Vermont, and Washington. Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings.

Requirements

• Demonstrated experience providing analysis, design, configuration, implementation (technical and functional) and support of business/financial or clinical information systems or as an expert user of the targeted systems(s)

Nice To Haves

• Bachelor's degree in an information technology field
• Experience supporting Service Management processes, especially within HR or Healthcare IT environments
• Experience translating business requirements into clear functional specifications that meet project goals for UX designers, software developers, data architects, QA testers, usability evaluators, and other technical stakeholders.
• Proficiency with ServiceNow, especially in HR Case Management, Lifecycles and Journeys, and reporting/analytics capabilities
• Familiarity with Workday and its relationship to functional HR business processes
• Experience with AI prompt engineering and workflow automation, including tools such as Automation Anywhere, Power Automate, or similar platforms
• Related certifications such as ITIL Foundations, Lean, Six Sigma, Agile or Scrum

Responsibilities

• User support: Performs operational systems tasks and maintenance. Supports user’s day-to-day needs. Solves low to moderately complex issues, incidents and problems according to agreed upon service levels and according to IT/DTS standards.
• Requirements gathering: Under supervision, gathers and documents requirements through stakeholder identification and interviews, research, competitive analysis, and user feedback. Works to align requirements against best practices, system KPIs and technology capabilities.
• Analytics: Under supervision, collaborates on implementation of analytics services, including creation, distribution, and management of dashboards and reports. Works to translate customer metrics and KPI requirements into reports and dashboards.
• Project management: Participates in the creation and management of project management schedules. Consistently meets agreed upon deadlines or escalates issues, concerns, and barriers to key project leaders. Assists with the prioritization of tasks/assignments.
• Digital SME: Familiarity with and some experience with digital tools and best practices to effectively guide business and stakeholders on project conceptualization, strategy, design, and implementation and measurement. Under supervision, works on small defined elements of large projects to create end user solutions.
• Usability: Under supervision, applies usability best practices, usability research, data analysis, and quality improvement principles in the development of solutions.
• Quality Assurance: Under supervision, follows standard testing methodologies, ensuring digital tools meet requirements.
• Training: Participates and collaborates in the development of training and knowledge-based materials for use by peers or end users.
• Domain modeling: Familiarity and minimal experience with system thinking skills to identify the interactions and relationships between the people, processes, and technology.
• Communication: Excellent verbal and written communication skills and experience articulating web concepts to technical as well as non-technical staff.
• Collaboration: Experience working collaboratively within a team as well as all levels of marketing, web content, and outside software development team.
• Consensus: Experience building consensus and working effectively within a cross-functional team
• Workflow management: Experience effectively prioritizing and executing tasks in a high-pressure environment to deliver results on time.

Benefits

• We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level