Business Analyst (Global Sales)

Resmed • San Diego, CA

2d • $138,000 - $206,000

About The Position

About ResMed We pioneer innovative solutions that treat and keep people out of the hospital, empowering them to live healthier, higher-quality lives. Our digital health technologies and cloud-connected medical devices transform care for people with sleep apnea, COPD, and other chronic diseases. Our comprehensive out-of-hospital software platforms support the professionals and caregivers who help people stay healthy in the home or care setting of their choice. By enabling better care, we improve quality of life, reduce the impact of chronic disease, and lower costs for consumers and healthcare systems in more than 140 countries. Our 2030 operating model intends to improve 500 million people’s lives and achieve their full health potential. Let’s talk about the Role: We are seeking an experienced Global Sales Business Analyst to support our enterprise-wide Sales transformation initiatives. Reporting to the Director of Revenue Technology, this role will serve as a key liaison between Sales Operations, Sales Enablement, and Regional Sales Leadership across all global markets. The analyst will partner closely with our Global CRM and Sales Enablement Product Managers to ensure successful business alignment, documentation, and delivery of major initiatives — including a multi-region CRM consolidation project. This is a strategic opportunity for a senior-level Business Analyst with deep CRM domain knowledge, strong process documentation skills, and the ability to thrive in a fast-paced, globally distributed organization.

Requirements

• 8+ years of experience in Business Analyst roles with a primary focus on CRM platforms , particularly Salesforce Sales Cloud .
• Proven experience leading business process documentation efforts — including process mapping, flowcharts, and system touchpoints.
• Familiarity with global sales operations, enterprise sales methodologies, and sales process standardization.
• Experience in large-scale CRM transformation or consolidation programs is strongly preferred .
• Demonstrated ability to engage with VP- and Director-level stakeholders and facilitate productive workshops.
• Hands-on experience with Salesforce is required; Salesforce certifications (Admin, BA, etc.) are a plus .
• High proficiency in reporting tools such as Tableau , Power BI , and Excel .
• Expertise using Jira , Confluence , and other DevOps tools for managing requirements, sprints, and documentation.
• Strong written and verbal communication skills, especially in summarizing findings and synthesizing across teams.
• Comfortable working in a globally distributed , cross-functional environment.

Nice To Haves

• Experience with Seismic and Gong is preferred but not required.
• Salesforce certifications (Admin, BA, etc.) are a plus

Responsibilities

• Lead business process discovery, mapping, and documentation across global Sales organizations in support of our CRM consolidation initiative.
• Facilitate workshops and working sessions with global stakeholders to uncover and align business requirements.
• Translate business needs into structured requirements documentation, including user stories, process flows, and acceptance criteria.
• Act as the liaison between business stakeholders and the RevTech product management teams (CRM & Enablement) to support backlog refinement and prioritization.
• Partner with internal and external project teams to ensure that solutions align with business needs and are delivered successfully.
• Maintain clear documentation of current state and future state processes, especially as they relate to Salesforce functionality and Sales Enablement platforms.
• Support Run-The-Business (RTB) initiatives on a smaller scale, ensuring operational continuity during the transformation period.
• Contribute to business testing activities, UAT coordination, and validation of key use cases during rollout phases.
• Work with DevOps and project delivery teams to ensure traceability between requirements, development, and testing (e.g., in Jira).

Benefits

• Employees scheduled to work 30 or more hours per week are eligible for benefits.
• This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.
• Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees