Business Analyst, Finance & Billing

Brightspeed • Charlotte, NC

6d • Remote

About The Position

The Business Analyst, Finance & Billing serves as a critical bridge between Finance and Technology, translating business strategy into system-enabled solutions that improve financial operations, billing accuracy, and reporting. This role partners closely with Finance, IT, and cross-functional leaders to define requirements, optimize processes, and ensure technology platforms effectively support Brightspeed’s financial and customer lifecycle operations.

Requirements

• Bachelor’s degree in Information Systems, Accounting, Finance, Business Administration, or a related field required.
• 5–10 years of experience as a Business Analyst, Systems Analyst, or similar role in a technology-enabled business environment.
• 5–10 years of experience supporting financial systems, billing platforms, or enterprise technology implementations.
• Experience leading business requirements, functional specifications, testing cycles, and release readiness across multiple systems.
• Experience working in Agile/Scrum delivery environments.
• Strong analytical and problem-solving skills with the ability to translate complex business needs into system-based solutions.
• Advanced stakeholder management and communication skills, including the ability to work across Finance, IT, and business leadership.
• Proficiency with Agile and Waterfall delivery methodologies.
• Experience using tools such as Jira, Confluence, Zephyr, QTest, Smartsheet, or similar project and testing platforms.
• Strong documentation, organization, and process design capabilities.
• Ability to drive continuous improvement and challenge existing processes constructively.
• Excellent written and verbal communication skills.

Nice To Haves

• Experience with SAP S/4HANA, BRIM, RAR, ARIBA, billing platforms, and revenue or cash applications.
• Experience with data analytics, reporting, and customer lifecycle systems (e.g., Looker, Power BI, SQL).
• Experience in telecommunications, subscription-based, or high-volume billing environments.
• PMP, ScrumMaster, or similar project management or Agile certification.

Responsibilities

• Partner with Finance leaders to understand business objectives and translate them into clear, measurable business and functional requirements.
• Lead the end-to-end requirements lifecycle, including stakeholder interviews, workshops, documentation, and validation across Finance, Billing, and Revenue functions.
• Develop and maintain business requirements documents, process flows, and functional specifications to support IT design and development.
• Ensure alignment between Finance business needs and enterprise platforms, including SAP S/4HANA, BRIM, ARIBA, RAR, billing systems, and analytics platforms.
• Identify process gaps and recommend automation, system enhancements, and workflow improvements to increase efficiency, accuracy, and control.
• Partner with Product Owners and Platform teams to translate requirements into user stories, acceptance criteria, and prioritized backlogs in Jira or similar tools.
• Participate in sprint planning, backlog grooming, testing cycles, and release readiness to ensure solutions are delivered on time and meet business expectations.
• Support development and testing teams by clarifying requirements, validating solutions, and assisting with defect triage and resolution.
• Serve as the primary Finance liaison for technology initiatives, ensuring transparency, alignment, and timely decision-making.
• Communicate project status, risks, dependencies, and outcomes to Finance and IT stakeholders through governance forums and project updates.
• Develop test scenarios and lead or support User Acceptance Testing (UAT) to validate solutions before deployment.
• Validate post-deployment results, ensuring adoption, performance, and business outcomes meet expectations.

Benefits

• We offer competitive compensation and comprehensive benefits.
• Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health.
• Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level