Business Analyst - Data Operations

CrossCountry Mortgage • Cleveland, OH

1d

About The Position

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Business Analyst – Data Operations is responsible for developing requirements, business processes, and documentation to support data initiatives, including data warehousing, ETL, analysis, data quality, and governance services. This role assists internal customers in understanding data tools and assets, while also defining business processes and requirements. The Business Analyst – Data Operations works closely with vendors, various internal business partners, data engineering, and analytics teams to improve data services and business processes related to loan servicing and portfolio management.

Requirements

• Bachelor’s degree in Business, Information Technology, Information Systems, or a related field, or equivalent work experience.
• Experience in business analysis within technology settings, covering process mapping, requirements gathering, work planning, and collaborative brainstorming.
• Experience running meetings and facilitating projects.
• Excellent prioritization and problem-solving skills.
• Excellent customer service and communication skills.
• Skilled in building relationships and influencing others.
• Skilled in presenting technical ideas in business-friendly language.
• Skilled in working independently and taking initiative.

Responsibilities

• Partner with internal customers to understand business needs and opportunities and convert them to technical requirements for data engineers.
• Work directly with vendors and partners on data integration projects.
• Develop process maps and drive continuous process improvements.
• Help develop data models and integration flows for various CM partner channels.
• Support roll-out and maintenance of data governance services, including data glossaries, business rules, stewardship, semantic models, etc.
• Support roll-out of data security, privacy, and compliance initiatives.
• Participate in projects and troubleshooting to improve various aspects of data quality (uniqueness, integrity, accuracy, consistency, and completeness).
• Coach business users in support of best practices.
• Support process monitoring and analysis.
• Develop analysis and automation tools for business users.

Benefits

• CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K.
• We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees