Business Analyst - Correspondence and Process
About The Position
Looking to join a growing company dedicated to helping others? We offer that, plus competitive salaries, a culture of learning, and a fast-paced environment. This is a hybrid position with 3 days in-office. Join our team to help make a difference in the lives of others! About Continental General: The Continental General family of companies has provided insurance, including life and long-term care policies, to individuals and groups for over 30 years, and currently supports over 100,000 policyholders. Both our insurance company, Continental General Insurance Company, and our third-party administrator, Continental General Services, are committed to the continuous development of our infrastructure, processes, and people. The group is actively growing through expansion of both its insurance portfolio and its administrative services. With each opportunity, we take a collaborative approach to address challenges and provide unique solutions. Position Overview: We are seeking a detail-oriented and strategic Business Analyst to lead Third-Party Administration (TPA) initiatives related to business correspondence and the development, implementation, and optimization of Standard Operating Procedures (SOPs) in support of life, annuity, and long-term care policies. This role is critical in ensuring operational efficiency, regulatory compliance, and consistent communication across the organization.
Requirements
- Bachelor's degree in Business Administration, Communications, or a related field.
- 5+ years of experience in business analysis, process documentation, or communications.
- Strong understanding of business process modeling and documentation standards.
- Experience with life, annuity, and long-term care products and related correspondence and operating procedures required to administer the business.
- Excellent written and verbal communication skills.
- Strong analytical and organizational skills and close attention to detail.
- Proficiency in Microsoft Office Suite, project management and/or workflow software.
- Experience with change management and stakeholder engagement
Nice To Haves
- Experience with correspondence platforms (e.g., Smart Communications, DocuSign) is a plus.
Responsibilities
- Analyze current business processes and correspondence workflows to identify areas for improvement.
- Design, document, and maintain comprehensive SOPs across departments.
- Serve as a liaison between business units, value stream teams, and client representatives to gather requirements and ensure correspondence solutions and SOPs meet business and regulatory needs.
- Ensure all correspondence adheres to client guidelines and branding.
- Develop and maintain templates and guidelines for internal and external communications.
- Work with correspondence specialists and developers to design templates and logic for dynamic communications.
- Maintain documentation for correspondence rules, triggers, and formatting standards.
- Lead or support correspondence-related projects, including onboarding new clients, implementing regulatory changes, or system changes or upgrades.
- Conduct training sessions and workshops to ensure adoption and understanding of SOPs and communication standards.
- Monitor adherence to SOPs and recommend updates based on process changes, feedback, or regulatory requirements.
- Utilize data analytics to assess the effectiveness of communication strategies and SOPs.
- Support audits and quality assurance initiatives by providing documentation and process insights.
Benefits
- Competitive Salary & Target Bonus Program
- Retirement Savings - 401(k) with a company match
- Comprehensive Medical insurance through BlueCross BlueShield of Texas. Company-paid dental, vision, short-term & long-term disability, and life insurance.
- Work-Life Balance - This role offers 25 days of PTO, 10 paid holidays, and paid volunteer time off.
- Flexible Work Options & Perks - Hybrid opportunity, wellness programs, and weekly paid lunch for onsite staff.
- Health Savings Accounts (HSA) & Flexible Spending Accounts (FSAs) - Includes a company match for HSAs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
