Business Analyst, Commercial

Gifthealth•Columbus, OH

16h•Remote

About The Position

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. Position Summary We are seeking a Business Analyst, Commercial to support data-driven decision-making within our Large Pharma Commercial Team. This position plays a key role in supporting analysis of patient data; identification of trends; generation of actionable insights; partnership with leadership to improve insights, efficiency, patient experience, compliance, strategic outcomes, and client story-telling; ensuring alignment with organizational goals, operational excellence, and compliance standards.

Requirements

Bachelor’s degree in Business, Analytics, Healthcare, or related field.
3+ years analytics experience in call center, healthcare, or pharma.
Proficiency with Excel, Power BI, Tableau, or similar.
Strong SQL skills and comfort with large datasets.
Experience with CRM or pharmacy operating systems.

Nice To Haves

Experience in specialty pharmacy or pharma services.
Knowledge of HIPAA and patient privacy.
Familiarity with pharmacy forecasting and pipeline development.
Experience supporting pharma clients or brand teams Analytical mindset with strong attention to detail
Process-oriented problem solver
Strategic thinker with strong communication abilities
Team-oriented with cross-functional collaboration skills

Responsibilities

Data & Reporting Collect, clean, and analyze data from pharmacy platforms.
Develop dashboards, recurring KPI reports, and ad hoc requests Build automated reporting to reduce manual effort.
Trend Analysis & Insights Identify sales and patient trends, bottlenecks, and performance opportunities.
Conduct root-cause analysis for performance dips and patient experience issues.
Monitor behavior patterns and therapy trends on a patient, product, and manufacturer level.
Strategic Planning Partner with leadership to create data-driven strategies.
Support new program launches with capacity and workflow assessments.
Recommend optimizations for training, staffing, and automation.
Cross-Functional Collaboration Work with IT, Operations, Compliance, QA, and Pharma Client teams.
Translate business needs into technical requirements.
Present insights to internal and external stakeholders.
Quality, Compliance & Documentation Ensure compliance with regulatory requirements including HIPAA.
Maintain documentation for data sources, metric definitions, and workflows.