Strategy & Analytics - Business Analyst Assistant

Orlando City/Orlando Pride • Orlando, FL

2d

About The Position

The Business Analyst is responsible for contributing to the management of the ticketing and sponsorship CRM system, extracting data from various vendors/systems, conducting fan/market research and generating insightful reports to support decision-making processes within the organization. They will work hand-in-hand with the Marketing, Sponsorship, Ticket Sales and Member Experience teams to alleviate day-to-day or recurring tasks. The ideal candidate should have a strong background or interest in business intelligence, data analysis and CRM systems, along with the ability to extract ticketing/customer data into meaningful reports/campaigns.

Requirements

• Pursuing or graduated with bachelor’s/master’s degree in business, mathematics or sciences.
• Ability to work independently.
• Ability to attain and maintain SafeSport certification.
• Ability to pass a background check.
• Strong attention to detail, excellent planning/communication/organization skills and ability to meet deadlines.
• Ability to work in a fast-paced changing environment and as part of a team, taking on tasks at all levels.

Nice To Haves

• Knowledge of Salesforce CRM, SQL, Excel, Tableau and project management (preferred).

Responsibilities

• Assist in the tactical administration of the CRM system including reporting/dashboards, user management, data hygiene and data manipulation.
• Extract and query data from multiple sources to enable execution of marketing/sales/service campaigns, email distributions, etc.
• Utilize various sources to gather relevant data and information on industry trends and market dynamics and execute post-match and Season Ticket Member surveys.
• Update recurring reports across the business landscape, as well as analyze data, summarize findings and share actionable recommendations to key stakeholders.
• Analyze quantitative and qualitative data to identify patterns, trends, and insights that can inform strategic decision-making.
• Collaborate with cross-functional teams, including Marketing, Sponsorship Ticket Sales and Member Experience to understand data needs and requirements.
• Other Duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees