Business Analysis Manager

Salesforce.com, Inc.•Indianapolis, IN

33d

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Manager Business Analysis drives strategic transformation across the Lead-to-Opportunity (L2O) organization as part of our Agentic-first enterprise, owning complex, enterprise-wide initiatives that enhance the seller, operators, and partners experience while ensuring operational excellence. This role operates in a dynamic, fast-paced environment requiring exceptional adaptability and comfort with ambiguous, rapidly evolving priorities across multiple concurrent workstreams. This individual contributor role requires proven Business Analysis expertise and proven success implementing complex Salesforce projects across enterprise environments.

Requirements

7+ years of Business Analysis experience with proven track record of leading complex, enterprise-wide initiatives
Demonstrated experience presenting to and influencing senior leadership
Proven ability to own and drive strategic projects end-to-end with measurable business impact
Experience with Agentforce or similar agentic platforms
Advanced stakeholder management skills across all organizational levels, from technical teams to C-suite executives
Strategic thinking combined with tactical execution excellence - ability to "zoom" between big picture strategy and granular implementation details
Proven track record of driving organizational change and transformation initiatives
Proven ability to thrive in ambiguous environment with incomplete information
Demonstrated success managing multiple high-priority initiative simultaneously with frequent context switching
Proven track record of success in high-ambiguity, rapidly changing environments
Demonstrated ability to context-switch efficiently between strategic and tactical work
Experience managing competing priorities with grace under pressure
Expert-level Salesforce platform knowledge with deep understanding of enterprise architecture and business process optimization
Portfolio and program management experience in technology organizations
Proven success in facilitating organizational alignment and decision-making processes
Exceptional communication skills with ability to adjust messaging strategically for different audiences and contexts
Salesforce certifications in Administrator and Sales Cloud Consultant

Nice To Haves

Salesforce certifications (Business Analyst, Advanced Administrator)
Experience in Sales Operations roles
Consulting or transformation experience in enterprise environments
Experience with change management methodologies and organizational development
Hands on experience with data analysis and business intelligence capabilities

Responsibilities

Execute intake and prioritization frameworks for L2O initiatives
Facilitate organizational alignment and decision-making processes
Serve as Subject Matter Expert for complex business analysis challenges
Own end-to-end delivery of cross-functional transformation initiatives
Drive L2O portfolio prioritization and strategic roadmap alignment
Lead enterprise-wide process optimization with measurable business outcomes
Rapidly pivot between strategic initiatives while maintaining quality and stakeholder alignment
Navigate ambiguous requirements by synthesizing incomplete information into actionable insights
Manage multiple concurrent projects across diverse functional areas with competing priorities
Adapt communication and approach based on real-time organizational changes and emerging business needs