Business Analysis and Facilitation SME

Arcsource Group Inc•Columbia, MD

3d•Hybrid

About The Position

ArcSource Group, Inc. is an award-winning, woman-owned small business providing program and project management, business optimization, training development and delivery, digital accessibility, administrative, and information technology support services to federal civilian and defense customers for more than 20 years. ArcSource combines agile project management expertise and technical skills with innovative, effective solutions to help our customers achieve mission objectives. ArcSource’s commitment to delivering high-quality services is demonstrated through its appraised processes and ISO certifications for quality and IT management. We are seeking a Business Analysis and Facilitation SME to support the USCIS. This position will be responsible for analyzing business processes, identifying areas for improvement, and facilitating discussions to develop solutions that align with organizational goals. This role involves gathering and documenting requirements, collaborating with stakeholders, and ensuring the successful implementation of projects. The individual will act as a liaison between business units and technical teams, ensuring clear communication and alignment throughout the project lifecycle. Position Location: Hybrid Camp Springs, MD / Remote per USCIS telework policy. Key Personnel designation requires consistent on-site availability.

Requirements

REQUIREMENTS GATHERING & DOCUMENTATION
PROCESS MAPPING & WORKFLOW OPTIMIZATION
AGILE METHODOLOGIES (STRONG EMPHASIS)
TESTING AND SYSTEM DEPLOYMENT KNOWLEDGE
ABILITY TO TRANSLATE TECHNICAL CONCEPTS INTO BUSINESS SOLUTIONS
STAKEHOLDER ENGAGEMENT AND FACILITATION
KNOWLEDGE OF USCIS/DHS SYSTEMS & IMMIGRATION POLICY
MINIMUM 8+ YEARS AS A BUSINESS ANALYST OR SME
AT LEAST 5 YEARS SUPPORTING FEDERAL PROGRAMS (SPECIFICALLY): WITH AT LEAST 5 YEARS SUPPORTING FEDERAL PROGRAMS IN AREAS SUCH AS PROCESS OPTIMIZATION, REQUIREMENTS ANALYSIS, AND SYSTEM INTEGRATION WITH A FOCUS ON IMMIGRATION
EXPERIENCE IN IMMIGRATION DOMAIN / DHS ECOSYSTEM PREFERRED
POSSESSES EXCELLENT VERBAL, PRESENTATION, WRITING, AND CUSTOMER SERVICE SKILLS
PROFICIENT WITH MICROSOFT OFFICE SOFTWARE, SHAREPOINT, AND OTHER COMMUNICATIONS-RELATED SOFTWARE PROGRAMS
Problem-Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.
Planning/Organizing - Prioritize and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
Professionalism - Approaches others in a tactful manner; reacts well under pressure; accepts responsibility for own actions; follows through on commitments.
Language Skills - Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, proposals, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Mathematical Skills - Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability - Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to question activities and issues in all functional areas and make sound business decisions based on that data.
Working Conditions/Physical Demands - While performing the duties of this Job, the employee is regularly required to sit, talk, type, or hear. The employee is frequently required to walk; use hands and fingers, handle, or feel; and reach with hands and arms.

Nice To Haves

EXPERIENCE WITH SAVE, E-VERIFY, OR USCIS ADJUDICATION SYSTEMS
FAMILIARITY WITH DHS INFORMATION SECURITY POLICIES AND CUI HANDLING REQUIREMENTS
CERTIFIED SCRUM PRODUCT OWNER (CSPO) OR SAFE PRODUCT OWNER CERTIFICATION
USCIS/DHS AGENCY-SPECIFIC EXPERIENCE STRONGLY PREFERRED

Responsibilities

Business Analysis & Requirements Gather, analyze, and document business requirements
Process flow diagrams, Use cases, Functional specifications
Support IT development initiatives with clear, actionable requirements
Process Improvement / Optimization
Analyze current business processes
Identify inefficiencies and improvement opportunities
Develop solutions aligned to organizational goals and mission outcome
Stakeholder Engagement & Facilitation
Facilitate discussions/workshops across: USCIS offices and DHS and external agencies
Drive cross-functional collaboration and consensus
Data-Driven Decision Support
Develop strategies to improve operational efficiency
Support KPI tracking and reporting
Provide analytical insights for decision-making
Agile Support & Governance – Spring planning, Retrospectives, Backlog/process alignment
Technology & System Support
Conduct technology assessments
Recommend system improvements and integrations
Support system testing and deployment activities
Program / Operational Support - Ensure policy and operational alignment
Participate in coordination meetings and track action items
Support execution of program initiatives across VER/FOD