Business Account Manager

WideOpenWest Finance • Livonia, MI

215d

About The Position

WOW! is currently hiring a Business Account Manager! The Business Account Manager is responsible for managing and growing WOW's existing Small Business customer base. Small Business defined as: All accounts not identified as Strategic or Wholesale. Let us tell you about the perks! Be part of a company whose core values include respect, integrity, spirit of service, and accountability! Base salary plus commission! We are currently offering a restricted stock grant of $5,000! Medical, dental, and vision insurance, and 401k with a company match. Paid time off, paid holidays, and tuition reimbursement. Significant discounts on broadband packages for employees residing in our service areas.

Requirements

• Bachelor's degree (B.S.) in Business or related study OR 3-5 years of related experience or equivalent combination of education and experience
• 1-3 years of experience in account management or as a coordinator
• Ability to create relationships with internal and external customers
• Excellent verbal and written communication skills
• Must be able to present effectively in front of groups both technically and non-technically oriented
• Must be self-motivated and results-driven, as demonstrated by previous work experience
• Must possess the ability to analyze and solve problems arising through customer interaction
• Must possess ability to operate in a team environment

Nice To Haves

• Experience with Microsoft M365
• Experience with SalesForce.com
• Experience with Billing Software Systems

Responsibilities

• Responsible for renewing customer contracts to protect and grow existing revenue streams
• Responsible or assigned to work with indirect customers' accounts
• Initiate and assist in delivering proposed solutions to meet the needs of the assigned customers as it relates to Voice, Data, or other Business Services products
• Maintain customer satisfaction including Customer Account Bill Reviews, completing a Business Needs Analysis during the renewal process and provide necessary direction to the customer in escalated situations
• Work effectively with the other WOW! departments to identify why issues have occurred, and communicate our strategic and execution of the solution for the customer
• Manage, cultivate, and execute the delivery of sales and services to accounts in the WOW! markets
• Introduce new WOW! products and services to existing customer accounts
• Appropriate reporting and management of customer accounts as requested
• All other duties are assigned

Benefits

• Base salary plus commission
• Restricted stock grant of $5,000
• Medical, dental, and vision insurance
• 401k with a company match
• Paid time off
• Paid holidays
• Tuition reimbursement
• Significant discounts on broadband packages for employees residing in our service areas

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree