Bus Transformation Analyst- PCC

Connection • Wilmington, OH

5h • $95,000 - $122,500

About The Position

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Working under the general supervision of the Director of IT Business Analysis, referring problems and issues for management input, the Business Transformation Analyst (BTA) conducts business needs analysis by interacting with key business partners and subject matter experts to identify, document, and validate business objectives and requirements. The BTA conducts stakeholder interviews to understand current process issues and assists in defining business requirements and metrics for improvement. The BTA bridges business needs and solution design, ensuring alignment with business goals, and acts as a catalyst for change by facilitating communication and driving successful outcomes. Works closely with both business and IT team members to ensure understanding of requirements, testing approaches, and timely delivery. Additionally, the BTA provides L2/L3 support, including process troubleshooting and functional testing to resolve process issues.

Requirements

• Excellent active listening and relationship skills with ability to establish and maintain solid relationships with all parties involved in the process. Possesses the ability to leverage active listening skills, address concerns, and build trust with stakeholders.
• Strong communication skills with ability to be clear and concise in writing, diagraming and articulate when speaking for translating complex information across the team. Ability to engage in conversation, demonstrate comprehension, and convey the correct message and understanding to others. Facilitates open, collaborative discussion, shares ideas, provides constructive feedback, and fosters trust and respect in support of effective teamwork and problem-solving.
• Business requirement gathering and documentation with skill in eliciting, defining, and documenting business goals, process and use cases.
• Critical thinking and problem solving with ability to challenge assumptions, consider multiple perspectives, and use logical reasoning to arrive at well-rounded solutions that align with our business objectives.
• Analytical thinking skills with ability to analyze business processes and leverage data to identify trends and assess the impact of changes.
• Technical proficiency with tools like Visio, Excel, Power BI and SQL.
• Project management skill with ability to handle multiple tasks and deadlines, resources, and deliverables simultaneously.
• Adaptable and flexible with ability to adjust and evolve with changing circumstances and challenges or with the demands of our unique business environment.
• Possesses business acumen with ability to understand common business processes, rules, policies, and objectives that drive the operation and performance of business teams. Ability and desire to stay up to date on current trends and challenges.

Responsibilities

• Works with stakeholders to understand the current state, the desired future state, and potential challenges and opportunities.
• Takes a user-centric approach and engages to understand their needs, expectations, and concerns.
• Conducts interviews to capture details and facilitates group discussions to explore requirements and find consensus; surveys broader audience to validate ideas and understand trends.
• Collaborates to document the changes needed to transform the business process to the desired future state by breaking down the steps into actionable use cases with clearly documented acceptance criteria, ensuring measurements of progress are included in our deliverables.
• Creates clear, detailed, well-organized documents outlining business requirements.
• Leverages business process flow diagrams to convey objectives.
• Engages with Quality Assurance and System Analyst resources to assist in evaluating the impacts, risks, and options. Working as a team, provides input to solution designs to mitigate concerns wherever possible.
• Ensures use cases are well-understood and prioritized in alignment with the business goals.
• Supports the needs of the team to implement solutions, including testing, training and documentation. Monitors the performance of implemented solutions and evaluates their effectiveness.
• Gathers relevant data to support analysis. Identifies trends, patterns, and insights that inform business decisions. Creates visual representations of business processes to identify inefficiencies and areas for improvement.
• Provides L2/L3 support, including process troubleshooting and functional testing to resolve process issues.
• Completes administrative, project and process related tasks, planning and scheduling.
• Performs other duties and special projects as assigned.

Benefits

• Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive.
• To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources.
• You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed